News & Media
Toys R Us kicks off national marketing tour featuring Geoffrey
July 24, 2023
Keep an eye out – Toys R Us Geoffrey may be visiting your town.
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Tesco taps Givex for self-serve kiosks
July 24, 2023
Tesco Café, a subsidiary of Tesco PLC, has teamed with Givex to introduce self-service kiosks, kitchen automation, inventory control and menu management to…
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Walmart offers inclusive back-to-school shopping experience
July 24, 2023
Walmart is aiming to make back-to-school shopping easier for those customers managing sensory disabilities.
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Gen Z consumers want technology-enabled, self-service options
July 21, 2023
The plugged-in Gen Z consumer demographic is the most likely to seek tech-enabled self-service solutions compared to other consumers and seem to prioritize the…
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Amazon Prime Day bests expectations despite increasing competition
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
By all accounts, its own and industry watchers, Amazon Prime Day 2023 was a resounding success for Amazon, its third-party sellers and consumers seeking a…
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Consumers like self service but have concerns
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Consumers prefer self service over in-person purchases, but have a few concerns about declining personalization.
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Retail hiring taking a dip
July 21, 2023
While job applications are up 34% from a year ago June retailers are taking a cautious approach to hiring, with job openings and hires down 14% and 27% between…
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ICXA to honor Elevate winners at 7th annual summit
by Alicia Lavay — Executive Director, ICX Association
The ICX Association will honor five companies as winners of the 2023 Elevate Awards during a ceremony at its upcoming annual conference, the Interactive…
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Online shopper population shrinking
July 20, 2023
More than half, 52%, of post-pandemic e-commerce customers are no longer shopping online compared to a year ago.
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Amazon plugging Amazon One into all Whole Foods stores
July 20, 2023
Every Whole Foods grocery store will offer Amazon's palm payment option, Amazon One, by the time 2024 arrives.
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Optoro debuts Home Pick-ups service for retailers
July 20, 2023
Optoro, a returns management software provider, has debuted the Home Pick-ups returns solution to its Express Returns solution.
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The value of click and collect experiences
by Bobby Marhamat — CEO, Raydiant
Part of a great in-store experience is click and collect which has gained in popularity as an easy, low-interaction way for customers to purchase items online…
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Tanger Outlets refreshes loyalty program, debuts app
July 20, 2023
Tanger Outlets has launched a refreshed TangerClub guest loyalty program as well as an all-new mobile app.
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Consumers expect to spend more in back-to-school shopping
July 19, 2023
Consumers shopping for back-to-school items will spend 15.7% more this year compared to 2022, according to a JLL survey.
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Canadian consumers embracing digital payments
July 19, 2023
Young consumers in Canada are rapidly embracing non-traditional digital payments much more than their older counterparts in the 55 and older range.
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Consumers want a quality product return experience
July 19, 2023
Shoppers not only want a free return but a quality experience that shows a brand cares about them as a customer.
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Foot Locker taps AI, text analytics to boost customer experience
July 18, 2023
Foot Locker is deploying InMoment's Spotlight web-based intelligence applications to gain greater visibility and analysis of text-based feedback data.
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At the Watercooler with Ferran Gállego of Code Factory
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
Ferran Gállego, CTO at Code Factory, is passionate about creating intuitive user experiences and a big believer that voice interfaces aren’t just for…
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The promise of bots will take more than ChatGPT
by Daniel Rodriguez — Chief Marketing Officer, Simplr
ChatGPT, while incredibly powerful, has been shown to have a number of fundamental flaws when put in customer-facing situations.
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Back-to-school shopping may be a record-setting event
July 18, 2023
Consumers are predicted to spend $41.5 billion for back-to-school shopping — a record setting event given spend will be up $36.9 billion over 2022 and will…
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