3 ways retailers can play offense with CX this year

by Jim Katzman — Principal, CX Strategy & Enablement, InMoment

The holidays are over, we are all breaking new year's resolutions — now it's time to get to work. And if you're reading this article, your work is likely…

Micro Markets: How to Win in the Industry

They supplement vending machines with inviting locations stocked with fresh snacks, meals, and refreshments in an open layout. So what exactly are micro…

Retailers focused on automation to cut costs, boost efficiency

March 22, 2023

Retailers are prioritizing investment in technology that will not only improve operational efficiencies but cut costs while increasing profits.

Gen Z not cutting spend despite inflation

March 22, 2023

Inflation isn't prompting the Gen Z consumer from shopping and 32% are online doing just that.

Panera Bread launches Amazon One in St. Louis locations

March 22, 2023

Panera Bread, a self-serve kiosk pioneer, is rolling out Amazon One, a palm identify and payments technology, at select bakery-cafes in the brand's hometown of…

How the pandemic altered consumer behavior and the impact on the retail supply chain

by Christian Piller — co-founder and Chief Commercial Officer, Pollen Returns

Retailers need to take a hard look at every aspect of their reverse logistics process and implement structural changes to see better outcomes.

Wide-Temp SMARC Module with Qualcomm QCS610 SoC

IBASE Technology Inc., a global leader in the manufacture of embedded computing products, has launched the new RM-QCS610 SMARC 2.1 compliant module powered by…

Consumers less trusting compared to 2022

March 20, 2023

Consumers have 10% less trust in brands than they did in 2022 and nearly half of consumers are interested in sharing first-party data for a more personalized…

Amazon adds 9K to layoff list

March 20, 2023

Amazon, in the space of four months, is laying off 27,000 workers in total, given an additional 9,000 announced today.

National Retail Solutions offers POS impression measurement option

March 20, 2023

National Retail Solutions, which operates a point-of-sale terminal-based platform plus credit card processing for independent retailers, announced that it is…

German retailer taps digital signage for immersive engagement

March 17, 2023

Jack Wolfskin, a Germany-based retail brand specializing in outdoor clothing and supplies, has unveiled a digital transformation project at its flagship store…

Beyond the discount: 6 ways to evolve customer loyalty

Loyalty programs have become more intuitive and smarter that ever. Here are six ways brands can optimize their current loyalty initiatives.

Mall of Qatar debuts curved LED

March 17, 2023

Mall of Qatar, along with Daktronics, has introduced curved LED displays to transform its south façade in Doha, Qatar, with forced-perspective 3D content…

University home to Just Walk Out convenience store

March 17, 2023

The first convenience style store on a college campus, powered by Amazon's Just Walk Out technology, is open on the Marymount University campus.

Retail associates worried about AI and job security

March 16, 2023

Nearly half, 43%, of U.S. retail workers are worried about artificial intelligence making their job redundant.

Lessons from Nike’s Consumer Direct Acceleration program

by Susan Jeffers — CEO, XY Retail

Valuable insight on how Nike is driving its direct-to-consumer business and how other retailers can learn from the approach.

Many retail associates dealing with angry customers

March 16, 2023

Over half, 68.5%, of retail workers regularly deal with angry or frustrated customers and one in five deal with unhappy customers each day.

1U Network Appliance Supports Up to 16 GbE Ports

IBASE Technology Inc., a global leader in the manufacture of embedded computing and networking solutions, today announced a 1U Enterprise Network Appliance…

Couche-Tard acquiring Big Red Stores

March 15, 2023

Alimentation Couche-Tard Inc., a convenience and fuel retailer, is acquiring 45 fuel and retail sites from Big Red Stores, founded in 1997 by Doug and David…

Target targeting differentiated guest shopping experience

March 15, 2023

This year Target is making investments to boost growth and provide customers with a differentiated guest experience. It aims to deliver "affordable joy" and a…