A new age of retail: How retailers can define themselves by defining success

by Troy Townsend — CEO, Zitcha

A new age of retail media is about to dawn, and retailers who missed the wave in the cookie age have a chance to seize success and status for themselves. But…

Rising prices prompts consumers to change up holiday buying

December 7, 2022

Well more than half of Cyber Weekend shoppers, 87%, said increasing prices impacted holiday shopping, with 19% describing it as "significant," and over one…

In-store sales revenue remains on decline

December 7, 2022

The week of Black Friday marked the sixth consecutive week of in-store sales revenue declines for U.S. discretionary general merchandise with sales revenue 5…

Holiday shopping 2022: What retailers can expect from consumers grappling with inflation

The retail sector faces significant challenges and these factors will no doubt impact how consumers shop this holiday season, creating more uncertainty about…

Kroger CEO: Inflation top of mind for consumers

December 7, 2022

It'll be awhile before grocery shoppers see the impact of food inflation dipping and, in the meantime, consumers are buying smaller amounts of food and…

H&M slashing workforce to cut costs

December 6, 2022

Fashion retailer H&M plans to eliminate 1,500 job, across its global workforce in an effort to trim costs and boost efficiency.

Thanksgiving shopping weekend record-setter for Amazon

December 6, 2022

The Thanksgiving shopping weekend, including Cyber Monday, was the biggest shopping event on Amazon.

10 principles of transformative experience design (Part 1)

by Lisa Powers — Associate UX Director at Capgemini Americas, Capgemini

In the first segment of a two-part series Lisa Powers, associate UX director at Capgemini Americas, discusses the first five, of 10, experience design…

Consumers hit stores big time during long Thanksgiving weekend

December 6, 2022

Of the 196.7 million U.S. holiday shoppers during the five-day Thanksgiving weekend, nearly 123 million hit a store, a 17% spike from approximately 105 million…

Family Dollar lowering prices

December 5, 2022

Just about a year after its parent company, Dollar Tree, hiked prices to $1.25 for items, Family Dollar aims to reduce prices to grab greater consumer…

LA mall vending machine offers free pet treats

December 5, 2022

Pet owners visiting the Westfield Century City Mall in Los Angeles between now and Dec. 24 can grab dog or cat treats for free by answering a few questions at…

Walgreens expands 24-hour delivery nationwide

December 5, 2022

Walgreens is extending its same-day delivery option across the U.S.

Chat apps gaining favor with consumers

December 2, 2022

Chat apps are fast becoming crucial communication channels for consumers given an 80% spike in WhatsApp usage and a 62% increase in rich communication services…

Make the season merry with mobile CX

by Jonathan Aniano — SVP Product, CRM Applications, Zendesk

For successful holiday sales, one expert recommends trying the CX trifecta: Messaging, AI and self-service.

Pittsburgh airport testing autonomous delivery robots

December 2, 2022

Travelers at Pittsburgh International Airport can have smartphone orders delivered to them by autonomous robots, according to a triblive.com report.

Black Friday sales growth not as high as projected

December 2, 2022

This year's Black Friday U.S. retail sales increased 12% compared to a year ago, falling short of Mastercard's expectation of 15% growth.

Walmart unveils Sam Walton hologram

December 1, 2022

Walmart has unveiled a holographic recreation of Sam Walton in preparation of its permanent exhibit at the Walmart Museum, according to a press release.

Why retail leaders should plan a store visit before the holiday season

by Tony Gregg — Chief Executive, Anthony Gregg Partnership

A store visit can provide a boost to staff morale and uncover what works well on the retail store floor.

Online checkout posing challenges for small retailers

December 1, 2022

Just over half, 52%, of small to medium retailers have experienced checkout issues during surge shopping periods, up from 43% last year.

Michigan mall debuts baby supply vending machine

December 1, 2022

Parents in need of baby supplies will appreciate a Baby Vend machine at the Rivertown Mall in Grandville, Michigan, according to a wzzm13.com report.