Target teams with FAO Schwarz on toy marketing strategy

September 12, 2022

All Target store toy departments will feature more than 120 toys from FAO Schwarz as part of a multi-year deal between the two retailers.

Online eyewear retailer deploys ‘fast frame’ for speedy delivery

September 12, 2022

Online eyewear retailer Zenni is deploying "Fast Frame," a speedy delivery service that puts glasses in customers' hands in 24 hours or less.

Free webinar offers insight on how to convert shoppers into buyers

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

In a free one-hour webinar, on Sept. 20 at 2 p.m. EST, HeadCount CEO and founder Mark Ryski will detail why conversion rate optimization is a valuable approach…

A secret to retail CX in 2022: The prepared contact center agent

by Einat Weiss

By focusing on the well-being of customer service reps who interact directly with customers, retailers can transform the contact center from a cost center to…

Amazon pulls back on hiring

September 9, 2022

Amazon CEO Andy Jassy is pulling back on hiring after years of massive growth to keep up with pandemic demands.

Love’s Travel Stops launches Jamba by Blendid robotic smoothie kiosk

September 9, 2022

Love's Travel Stops has opened its first Jamba by Blendid autonomous robotic kiosk at the rest area in Williams, California on I-5, Exit 578/Highway 20 just…

Coca-Cola engages with consumers via a guessing game

September 9, 2022

In launching a series of limited-time-only beverages the Coca-Cola Co. is taking a unique approach to luring customers to taste test and try the products…

Seattle medical cannabis dispensary installs self-service tech

September 8, 2022

The Seattle Caregivers medical marijuana dispensary has installed a cannabis vending machine from American Green billed as a self-service, age verifying…

QR codes offer endless possibilities for digital customer experience

by Jean-Pierre Lacroix — President, Shikatani Lacroix Design

Jean-Pierre Lacroix, founder and president of Shikatani Lacroix Design, shares his take on the future of QR codes within the digital customer experience.

Grocery chain to install Toshiba self-checkout solution

September 8, 2022

Grupo Exito, one of Latin America's largest grocery retailers, will deploy Toshiba Global Commerce Solutions' self-checkout solution at its Exito and Carulla…

Millennial, Gen Z shoppers prefer D2C when buying from online international brands

September 7, 2022

When it comes to shopping online at an international retailer or brand the majority of Gen Z (60%) and millennials (63%) like to buy direct rather than on a…

Walmart bumps up Sam's Club membership fees

September 7, 2022

Walmart is increasing its Sam's Club membership fees, for both tiers, come Oct. 17.

Target CEO commits to 3 more years at helm

September 7, 2022

Target CEO Brian Cornell will continue in his role for the next three years while Arthur Valdez, EVP and chief supply chain and logistics leader, has retired…

Optimizing retail shopping experiences for safe, healthy holidays

It's crunch time for retailers preparing for the holidays and it's time to create the best shopping experience by keeping staff and customers safe and healthy.

Midwest grocer sees loyalty boost with Birdzi Visper 2.0 deployment

September 7, 2022

Coborn's, a Midwest grocer, is seeing an increase in customer loyalty after deploying Birdzi's Visper 2.0 solution that helps retailers and grocers create…

Dick’s Sporting Goods taps Metrical to personalize customer experience

September 6, 2022

Dick's Sporting Goods is partnering with Metrical and using Metrical's predictive AI decision engine to reduce cart abandonment, boost loyalty and brand…

Effective customer onboarding sets stage for human connection, experience improvement

by Simon Fraser

By taking an experience improvement approach, brands can identify questions to pose to customers at specific moments in the onboarding journey.

Amazon Just Walk Out tech plays starring role in NFL stadium store

September 6, 2022

Amazon's Just Walk Out technology and Amazon One, its payment palm recognizition system, are playing a starring role in a food and beverage store in an NFL…

Hudson delivers frictionless shopping to Colorado airport

September 6, 2022

Hudson Group, a travel experience retail provider with more than 1,000 stores in airports, commuter hubs, landmarks and tourist destinations across North…

Hudson deploys automated retail to Birmingham airport

September 2, 2022

Hudson Group, a travel experience provider with more than 1,000 stores in airports, commuter hubs, landmarks and tourist destinations across North America…