How the smart store is blurring retail distinctions

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Cashierless and contactless unattended retail technology has fostered retail formats such as 'smart stores,' blurring distinctions between traditional venues…

Amazon’s 2nd Prime event revenue fails to best 1st event

October 21, 2022

Amazon's Prime Early Access Sale earlier this month, three months after its annual Prime Day sales event, failed to score big in terms of sales, according to…

Retail holiday shopping window wider than ever

October 20, 2022

The holiday shopping window is getting bigger this year as consumers are already shopping for gifts and spending more time browsing and conducting price…

Optimizing retail customer experience and remaining competitive

by Brad Hawkins — SVP Products & Solutions, ServicePower

The retail industry thrives on positive customer interactions and feedback, so when reviewing how organizations can remain competitive it's vital to develop…

Economy, finances top concerns for holiday shoppers

October 20, 2022

Nearly a third, 29%, of U.S. consumers are considering spending less this holiday season due to concerns about inflation and personal finances.

TikTok mulling warehouses, broadening retail sales footprint

October 19, 2022

Social media platform TikTok, which has about 80 million U.S. users and sells products from TikTok creators and merchants, is looking to expand its warehouse…

100M items sold during Amazon Prime Early Access Sale

October 19, 2022

Amazon Prime members bought more than 100 million items from Amazon's third-party sellers and more than 8 million toys in the U.S. during the omnichannel…

PwC leader: Why retailers must balance digital-driven experiences with human-led interaction

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

The PwC 2022 Customer Loyalty survey reveals just one poor interaction can prompt a customer to shop elsewhere.

Consumer spend up this Halloween

October 19, 2022

A good majority of consumers, 87%, will be spending when it comes to Halloween this year, and inflation isn't hampering consumer shopping given spend is…

CX strategies to adapt to consumer changes in an economic downturn

One of the most important things retailers can do in times of economic downturn is to avoid a knee-jerk reaction that will cause customers to lose trust and…

Aramark debuting self-order, self-checkout at 7 sports arenas

October 18, 2022

Aramark Sports + Entertainment, the foodservice provider at seven National Hockey League and National Basketball Association arenas, will introduce self-order…

Hollister launches unique payment feature

October 18, 2022

Fashion retailer Hollister is helping out the teen customer crowd by providing a way to shop and then pass the check to someone else to pay. Hollister Co. owns…

Self-serve kiosks poised for continued expansion

October 17, 2022

Self-service kiosks are on a roll, and don't expect this to change any time soon.

Walmart offers online shoppers an in-store fitting room

October 17, 2022

Walmart has launched Be Your Own Model, an in-store fitting experience for online shoppers.

Global display market to hit over $100B in next decade

October 17, 2022

Allied Market Research has released a report predicting the global display market will grow to at least $216.3 billion by 2031, up from a 2021 estimated global…

Kroger buying Albertsons for $20B

October 14, 2022

The two top U.S. supermarket chains, Kroger Co. and Albertsons Cos., are joining up in a $20 billion deal.

Many retailers don’t have data to boost customer experience

October 14, 2022

More than half of retailers, 60%, aren't collecting enough data to boost the customer experience, with just 12% having an equal amount of solicited and…

Amazon robot delivery shelved over customer feedback

October 14, 2022

Poor customer feedback is prompting Amazon to cancel future development of its home delivery robot strategy after limited pilot testing.

What's needed for a successful self-checkout strategy

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

A large and a small convenience retailer share insights on successful self-checkout deployment.

Shein expanding distribution center footprint

October 14, 2022

Online retailer Shein is planning to build three distribution centers in the U.S. with the goal of reducing shipping time.