News & Media

NRF: Economy being rebalanced

June 8, 2022

The National Retail Federation doesn't expect an "extreme cooling off" with regards to retail activity thanks to growth in hiring, wages and consumer spend.

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5 strategies to optimize digital journeys for BOPIS customers

by Yaron Morgenstern — CEO, Glassbox

Five tips that can guide digital strategy, using BOPIS to boost customer experience, and build long-term customer loyalty.

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Smart checkout rolling out to Circle K, Couche-Tard stores

June 7, 2022

More than 7,000 Circle K and Couche-Tar stores are being outfitted with computer vision-based, self-checkout machines after a successful initial deployment in…

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GameStop Italy taps Opterus to boost communications, task management processes

June 7, 2022

GameStop Italy Inc. has deployed the Opterus Opscenter to improve communications and task management processes between headquarters, store managers and…

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Kohl’s in sale talks with retail holding firm

June 7, 2022

Kohl's Corp. and Franchise Group Inc. are in "advanced" talks regarding an acquisition that may value the retailer at about $8 billion.

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Talkdesk Introduces New Industry-Specific Solution: Talkdesk Retail Experience Cloud

Talkdesk, a global cloud contact center leader for customer-obsessed companies, introduced Talkdesk Retail Experience Cloud™, the AI-powered customer service…

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Attendees, sponsors process learning, engagement at ICX Summit

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

The Summit, held at the Hilton Columbus at Easton, gave attendees a chance to see hands-on demonstrations on customer experience technology developed by the…

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Earnings a mixed bag for GameStop

June 6, 2022

While GameStop posted $1.38 billion in net sales for the quarters through April 30, on an adjusted basis it reported a loss of $2.08 a share.

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Amazon consumer chief takes leave

June 6, 2022

Amazon's consumer CEO resigned from his post late last week.

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Walmart stores playing big role as fulfillment centers

June 6, 2022

While Amazon is busy building out warehouse distribution fulfillment centers, Walmart is turning its stores into fulfillment centers as the two mega leading…

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Walmart building 4 next-gen fulfillment centers

June 3, 2022

Walmart will build four "next generation" fulfillment centers over the next three years, with the first opening this summer in Joliet, Illinois.

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Lowe’s, Habitat for Humanity enhance partnership

June 3, 2022

Lowe's and Habitat for Humanity International are renewing their 19-year partnership focus to support home repair and rehab projects undertaken by local…

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Some high-end retailers keeping Covid limits in place

June 3, 2022

While most businesses have eliminated mask rules and other COVID-19 safety requirements, some high-end luxury brands have not and it's not only due to…

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Retail workers are in the driver's seat so that requires hyper-flexible hiring practices

by Aakash Kumar — CEO and Founder, Shiftsmart

It’s a long road ahead for retailers in this tight labor market, but there are actionable strategies to help make it a smoother ride for employers and workers.

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ICXA honors 2022 Elevate Award winners at annual Summit

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

ICXA honors 10 Elevate Award winners at the 2022 Interactive Customer Experience Summit in Columbus, Ohio.

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ICX keynote: Lean on quality employees to innovate, grow

by Kevin Damask — Editor, Digital Signage Today

"Get your house in order." That was Andrew Laudato's opening message at the Interactive Customer Experience Summit Wednesday at the Hilton at Easton hotel in…

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