Consumers embracing digital payment channels

February 11, 2022

Nearly three-fourths of consumers prefer to make and receive payments via digital methods, including direct deposit and digital payments from P2P applications…

Touchless options gaining acceptance, expansion ahead

Touchless solutions have gained acceptance during the pandemic, but more customer education is needed as the technology continues to evolve beyond hygiene…

Digital a retail apparel must-have, claims report

February 10, 2022

Digital is the starting point for more than 90% of shoppers, and with nearly 70% of revenue coming through digital channels it's imperative for apparel…

Site traffic, Amazon approach top of mind for retailers

February 10, 2022

Nearly all, 98%, of retail leaders are using or planning to use AI and machine learning in the next year and a half, and boosting site traffic and fashioning…

How customer service insights can boost customer experience

A free one-hour webinar on Feb. 24 features Fin leaders’ insight on best practices to optimize customer service processes and improve operations for better…

NCR, Google Cloud partner on retail transformation

February 9, 2022

NCR Corp. and Google Cloud are expanding a strategic partnership to drive more platform and cloud capabilities, including AI and machine learning technology…

Luxury shoppers want delayed pay with no cost, interest

February 9, 2022

A hefty number of U.S. luxury shoppers, 84%, would find it useful to pay for high-end items without incurring interest or any extra cost and 78% view a brand's…

Apple readying contactless pay via iPhone

February 8, 2022

Apple is getting ready to debut a contactless payment using an iPhone which won't need any hardware.

Luxury retailers bring high-touch service to online shoppers with live engagement

by Joseph Noonan — CEO, Vee24

High-definition video can be integrated into the online retail environment faster and easier than you might think.

Amazon doubling base tech, corporate pay cap to $350K

February 8, 2022

Amazon is more than doubling salary caps for U.S. tech and corporate employees.

Consumers taking safety into brand loyalty consideration

February 8, 2022

Consumers are increasingly taking safety into consideration, as well as employee treatment, when it comes to brand and retailer loyalty.

Examining retail trends in 2022

by Retail Customer Experience

In 2022, stores will look and act much differently from three or four years ago.

Chewy launches a platform for pet expression

February 7, 2022

Chewy Inc. has launched "Chatty Pets," a campaign that puts a spotlight on pet personalities and allows pets to express innermost thoughts.

Holiday spend trend extending to Valentine’s Day

February 7, 2022

Americans will spend $23.9 billion on Valentine's Day this year, a hefty jump from $21.8 billion last year, and this year's figure is the second highest year…

IBrands Global installs COVID test kit machine in Jersey store

February 7, 2022

IBrands Global, a supply chain platform and brand collective that recently acquired Vendx, an touchscreen vending machine provider, has deployed its first…

Best Buy taps Amazon Web Services as cloud provider

February 4, 2022

Electronics retailer Best Buy is using Amazon Web Services as its cloud provider for cloud infrastructure services and as a partner for developing cloud…

Fashion jean brand taps Emarsys for technology upgrade

February 4, 2022

Fashion brand OGGI is working with customer engagement provider Emarsys on a technology upgrade that promises to drive revenue growth of 20% by year's end.

How the convenience industry is harnessing data science

by Dafna Gabel — Vice President, Insights, PDI Software

Data science is helping c-stores succeed from inventory to employees.

Where physical and digital intersect

Phygital, the combination of digital products and services to deliver physical products or services, took center stage during a panel session at the…

Consumers spending big for Valentine’s Day

February 3, 2022

Consumers are projected to spend 44% more showing their love this Valentine's Day and nearly four in 10 are planning a romantic restaurant experience…