The connected customer: Digital interaction and service innovation

April 8, 2021

Amrit Dhangal Consumer expectations from retailers are changing rapidly — and it's only getting faster, with digital interactions set to grow 40% in…

CX analytic retail trends for 2021: Data selection, unification, testing and expertise

by James McDonald

James McDonald, senior manager of analytics and customer insights at Capgemini North America, outlines trends relating to productive CX analytics. It's about…

Marriott introduces contactless arrival kiosks, grab-and-go markets

April 8, 2021

Marriott International Inc. introduced a pilot program for contactless arrival kiosks at several select-service hotels, as well as a proof-of-concept for…

Online spend jumped $900B in 2020

April 8, 2021

The COVID-19 pandemic drove online consumer spend big-time in 2020, about $900 billion more than the previous two years, according to a Mastercard Economics…

Italian retailer taps Diebold Nixdorf for technology upgrade

April 7, 2021

Iper La grande i, a large scale Italian retailer, has selected Diebold Nixdorf, a commerce technology company, to upgrade the front and back-end of its…

3 signs your retail hybrid experience is broken and how to fix it

by Jesus Ramirez

Jesus Ramirez, VP of strategy and innovation at Tall Wave, explains that when it comes to a hybrid retail experience, customers just want to feel like they're…

Kroger exploring various ways to market prepared meals

April 7, 2021

Ghost kitchens and dinner kits are top of mind for supermarket brand Kroger as it seeks to answer every shopper's big question: What's for dinner?

California cannabis retailer debuts second store

April 7, 2021

Cannabis delivery and retailer Emjay has launched its second store in California.

5 top ways smaller retailers can defeat Amazon

by Beth VanStory — Partner & CMO, Chief Outsiders

Beth VanStory, a partner and CMO with Chief Outsiders, lists out five specific strategies that small to mid-size retailers can adopt to beat Amazon. It's all…

Vaccine effort, stimulus boosting Macy's sales

April 6, 2021

The ongoing COVID-19 vaccination effort, as well as the most recent U.S. stimulus payments are proving beneficial to Macy's.

Amazon inventory strategies may drive physical presence expansion

April 6, 2021

Amazon is exploring potential physical retail locations to deal with unsold inventory but the strategies are on hold due to the ongoing COVID-19 pandemic.

80K retail stores will close by 2026, claims report

April 6, 2021

A UBS report predicts 80,000 retail stores will close in the next five years, which represents 9% of total stores.

How to create a 'post register zone' retail strategy

by Maria Mullen — Strategic Advisor, THinc Partners

The 'post register zone' is the first thing shoppers see and the last. It can make or break a shopper’s perception of your store, and should be managed…

Hudson launches vending concepts at American airports

April 5, 2021

Hudson, a travel experience retailer with more than 1,000 stores in airports, commuter hubs, landmarks and tourist destinations across North America, has…

Consumers don't want multi-click e-experience, reveals report

April 5, 2021

A hefty majority, 70%, of consumers will leave an e-commerce site and jump to another e-tailer when a few clicks fail to return wanted results.

Furniture retailer expands finance option with contactless option

April 5, 2021

El Dorado Furnitue is deploying Versatile Credit technology to provide a contactless financing option to customers.

The future of customer experience must be extraordinary and experiential

Vaughan Edmonds, planner at Sense, explains why retailers must strive to offer extraordinary experiences as those experiences will drive an extraordinary…

Givaudan launches aroma kiosk for understanding consumer tastes

April 2, 2021

Givaudan Taste & Wellbeing, a a Virnier, Switzerland-based global company that provides products for taste, well-being, fragrance and beauty, has launched…

Ikea Malaysia store deploys vending for bags, snacks, spare parts

April 2, 2021

Ikea Malaysia has installed vending machines to offer snacks along with its blue bags and spare parts at its Mutiara Damansara store in an effort to reduce…

GameStop taps ex-Amazon leader for chief growth role

April 1, 2021

Elliott Wilke, a former Amazon.com Inc. leader, has been named chief growth officer at GameStop Corp.