Share A Coke: How a personalized promotion became an e-commerce platform

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

A single product promotion — Share A Coke — became a multi-product e-commerce campaign driving millions of sales.

Prada taps Oracle cloud tech for retail processes

April 18, 2019

The Prada Group is using Oracle technology to analyze historical data and market demands across its global retail network of 634 stores.

British lifestyle brand deploys Contentsquare for e-commerce optimization, expansion strategy

April 18, 2019

British global luxury lifestyle brand Belstaff is deploying an optimization approach for its online storefront with the help of digital experience platform…

NY public advocate calls for Hudson Yards boycott over payment options

April 17, 2019

New York's Public Advocate Jumaane Williams is calling on shoppers and consumers to boycott the city's newly opened Hudson Yards retail development tenants…

Printer friction marathon: A strange way to end the Adobe Summit

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

My new printer cannot print Adobe Acrobat documents. Getting the company's attention became a marathon in customer friction.

Dedicated digital teams taking root among brands

April 17, 2019

Nearly half, 48%, of brands have a dedicated digital experience team to drive and shape customer experience and journey.

Report: More German, Austrian retailers offering BOPIS option

April 17, 2019

The number of German and Austrian retailers offering shoppers buy online, pick up in store is on the rise.

Wine retailer tapping Glassbox mobile app performance tool

April 17, 2019

Vinsent, a wine merchant and marketplace, plans to deploy Glassbox's Mobilebox technology that helps retailers understand mobile app performance, from the…

Rite Aid leader shares insight on its successful e-commerce strategy

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Rite Aid's digital marketing and commerce chief shares a comprehensive checklist for brick-and-mortar retailers introducing e-commerce.

Research: Merchandising a major factor in retail success

April 16, 2019

Today's winning retailers are those who use localized assortment technology in the merchandising strategy, according to a Retail Systems Research study, and…

Giant Eagle boosting customer satisfaction with digital inventory, audit tool

April 16, 2019

Giant Eagle is launching a pilot program with Simbe Robotics featuring an autonomous shelf auditing and inventory analytics solution in the quest to boost…

How warehouse efficiencies make or break last-mile fulfillment and the impact on CX

by Chris Anton — Executive Vice President, SnapFulfil

Chris Anton, executive vice president at Snapfulfil, maps out the importance of last-mile fulfillment and how it ties into fulfilling customers' desires for a…

Punchh debuts Wi-Fi marketing platform to help brick-and-mortar retailers reach customers

April 15, 2019

Punchh, a digital marketing solutions company, has launched Punchh WiFi Marketing to help brick-and-mortar retailers identify potential new customers and…

Mobivity debuts consumer frequency technology for retailers

April 15, 2019

Mobivity Holdings Corp, which offers the customer personalization platform Recurrency, is debuting an innovative frequency technology that will let retailers…

Office Depot launches co-working hubs to Chicago, Dallas locations

April 15, 2019

Office Depot has opened two Workonomy Hub co-work spaces in its Lake Zurich, Illinois and Irving, Texas locations.

Most shoppers want live phone-based customer service, reveals study

April 15, 2019

Nearly 90% of consumers like interacting with a live customer agent on a phone when it comes to dealing with an issue and 72% of those who opt for automated…

How location intelligence enhances the customer experience

Jason Bettinger, senior director and head of consumer technologies, Americas, at HereTechnologies, explains how location intelligence, when combined with…

An inside view to Toyota's unified enterprise customer experience

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Toyota teamed with database marketing provider Acxiom to build an enterprise data marketing solution that makes use of both online and offline data to gain…

Indianapolis airport aims to boost customer experience with analytics tool

April 12, 2019

The Indianapolis Airport Authority is tapping motion analytics company Iinside to provide TSA checkpoint wait time information to passengers, according to a…

Nevada legislator proposes fees for retailers using self-serve kiosks

April 12, 2019

A Nevada state lawmaker has introduced a bill to require employers utilizing self-service kiosks to pay a quarterly fee.