Survey: Few Americans want limits on face recognition tech

January 14, 2019

A national survey from the Center for Data Innovation reveals one of four Americans want the government to strictly limit facial recognition technology. Just…

Customer engagement is about the journey, not just the destination

by Jean Belanger — CEO, Cerebri AI

Jean Belanger, co-founder and CEO of Cerebri AI, offers insight on how artificial intelligence has a unique role to play in allowing retailers to take…

Bank of America online CX 'exceptional'

January 11, 2019

Marketing data and analytics company J.D. Power has introduced a website certification program to recognize brands that provide an exceptional online…

Hughes Discussion: Verifone EZR EOL 2

At the Verifone Client Forum in May, 2018, Verifone announced plans to end-of-life the Enhanced Zone Router. As a result, retailers will need to use a managed…

Hughes Discussion: Verifone EZR EOL

At the Verifone Client Forum in May, 2018, Verifone announced plans to end-of-life the Enhanced Zone Router. As a result, retailers will need to use a managed…

HP Launches Innovative Retail Solutions for Small Businesses at NRF 2019

PALO ALTO, Calif., January 10, 2019 – Ahead of NRF 2019: Retail’s Big Show, HP Inc. today announced innovative new solutions designed to meet the unique needs…

Why some retailers don't need a pop-up experience

Frank Weil, chief customer officer at KWI, opines that the pop-up marketing strategy may not be a great approach for every retailer and offers up questions to…

Hughes Achieves Verifone Managed Network Service Provider Certification

Company Now Offers Verifone POS Retailers Easy Transition to PCI-Compliant Solution from Discontinued Enhanced Zone Router (EZR)

Walmart testing Flippy for in-store deli operations

January 10, 2019

The nation's top retailer is piloting a robotic kitchen assistant at its headquarters to determine if the technology is a good fit to use within store deli…

Strong customer experience can pay off big for banks, reveals study

January 10, 2019

U.S. retail banks can see a big boost in deposits if they can boost their customer experience, according to a Kantar analysis.

Redefining the consumer experience via digital identity

Linda Touch, global senior director at Equifax, explains why federated digital identity — linking a consumer's digital identity and the attributes, which are…

Report: AI taking deeper root but greater retail opportunities ahead

January 9, 2019

Artificial intelligence is gaining healthy ground, with 28 percent of retailers tapping the technology compared to 17 percent in 2017, but there are still some…

Europe electronics retailer deploying mobile self-checkout

January 9, 2019

MediaMarketSaturn, the largest consumer electronics retailer in Europe, is using MishiPay's mobile self-checkout technology in its Hamburg store.

What's important when it comes to collecting useful customer feedback

Lane Mann, at Phoenix CX, maps out how to construct a customer feedback strategy and why being genuine is the only way to go.

Visa, SiriusXM unveil plans for in-vehicle payments platform

January 8, 2019

Visa has announced a deal with SiriusXM to allow vehicle-based mobile payments using a connected e-wallet from SiriusXM. The service would be available in…

Kroger teams up with Microsoft on connected grocery initiative

January 8, 2019

Kroger is piloting a connected grocery store in a partnership with Microsoft using connected sensors and the Azure cloud.

Amazon Echo lets even parrots order with ease

January 8, 2019

Don't be surprised if Amazon soon releases an advertisement illustrating that ordering on its Echo devices is easy enough for a parrot. Why? Well, because as…

9 off-the-radar retail predictions for 2019

by Bryan Pearson — President, LoyaltyOne

Bryan Pearson predicts that in 2019 retail shelves will become storybooks and it will be the year of store-branded self-checkout apps.

WorkJam taps Andrew Myers for expansion strategy

January 7, 2019

WorkJam aims to accelerate its Asia-Pacific expansion and has tapped Andrew Myers to lead the effort.

Snack bot delivers campus retail snacking experience

January 7, 2019

Satisfying a snacking urge at the University of the Pacific is a bit easier thanks to a self-driving robot that now delivers food and drink to more than 5…