Retail workforce absence hinders employee engagement, claims report

December 28, 2018

Rampant unplanned retail store associate absence is detrimental to employee engagement, staff productivity, team morale and management stress, according to a…

Survey: Over one-third of retailers not collecting customer data

December 28, 2018

While online holiday shopping is robust this year — given a projected 22 percent spike compared to last year — 36 percent of retailers aren't collecting…

10 most read Retail Customer Experience blogs of 2018

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

This year's Retail Customer Experience bloggers tackled a wide range of topics, technology and trends. Before the new year arrives here's a chance to make sure…

Frictionless shopping 2.0: How its definition has evolved and what it means for brands

Sheryl McKenzie, vice president, products & capabilities, Alliance Data card services business, writes retailers are living in the era of frictionless 2.0…

Report: Retailers gearing up to meet customer needs

December 27, 2018

Many retailers, about 50 percent, aim to improve systems and processes over the next three years to better meet consumer needs and expectations, as well as…

Amazon Digital Day promises big post-holiday deals

December 27, 2018

Amazon isn't done with holiday shoppers once Christmas arrives as it's gearing up for its third annual Digital Day event taking place Dec. 28.

Lacrosse retailer taps Enhanced Retail Solutions for deeper sales, inventory perspective

December 26, 2018

Universal Lacrosse Company is working with Enhanced Retail Solutions to gain a deeper view at sales and inventory across its retail locations.

rue21 taps Kibo e-commerce platform for omnichannel initiative

December 26, 2018

Fashion retailer rue21 plans to deploy Kibo's e-commerce platform and several solutions in early 2019 to support a multitude of fulfillment strategies aimed at…

Consumers love omnichannel retailers the most, claims survey

December 25, 2018

When it comes to shopping most consumers, 70 percent, like a brand that offers both online and in-store shopping experiences, according to a DXC Technology…

Tactics for gaining new customers and keeping all your customers happy

by Taylor Kamnetz — content marketing manager, ReviewPush

Taylor Kamnetz explains why, as 2019 inches closer, it's time to re-evaluate marketing, advertising strategies and campaigns in a way that will stand out in…

Nike NY flagship stocked high with customer personalization features

December 24, 2018

The Nike Fifth Avenue flagship in New York City features tons of ways customers can customize and personalize footwear and clothing, as well as innovative…

Infovista a top 10 retail tech company in Europe

December 24, 2018

Infovista has been selected by Retail CIO Outlook to be part of this year's annual listing of 10 retail technology companies in Europe that are at the…

Princess Cruises embracing WeChat Pay, Alipay

December 24, 2018

Chinese tourists onboard Princess Cruises' Ruby Princess will be able to use WeChat Pay and Alipay to make purchases inside boutiques and gift shops, becoming…

How 3D technologies are changing the online shopping experience

Kosta Popov, CEO and founder, Cappasity, outlines why retailers need to get ahead of the curve in order to innovate, innovate and innovate and why they should…

Retailers must act to protect customer data

December 21, 2018

The Marriott data breach, which exposed 500 million guests' details over a four-year period, highlights the need for stronger identity proofing procedures and…

Massachusetts town debuts parking kiosks

December 21, 2018

The city of Bridgewater, Massachusetts, is installing solar-powered parking kiosks featuring electronic screens and a keypad where drivers will type in their…

Two Events. One Goal. Elevate the Customer Experience

We are excited to bring two leading customer experience events to one place! The Interactive Customer Experience (ICX) Summit is about looking at the…

Furniture retailer delivers robust CX for the holidays

by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator

The holiday season is one of the most difficult times for brick-and-mortar retailers, as they have to compete with one another and online retailers for…

Want to win in retail? Focus on driving innovation

Oliver Guy, global industry director, Software AG, writes that the most successful retailers understand that their tech partners can help them put innovation…

Payment card use grows, driven by government support, consumer demand

December 20, 2018

The number of retailers accepting card payments worldwide grew 13 percent in 2017, to reach 69.2 million by year-end, according to a RBR report, Global Payment…