Kroger's ClickList fuels points for chain, but what's in the cards for customers?

by Bryan Pearson — President, LoyaltyOne

Kroger is extending its ClickList online ordering service to new markets, but that does not mean a national rollout is in store for consumers.

Myer expands deputy CEO role to include chief customer officer

May 16, 2016

There are two newly created leadership roles at Myer.

Talking With: Citi's chief customer/digital experience officer on mapping the customer journey (Part 2)

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

In this second part of a two-part interview with Citi Chief Customer and Digital Officer Alice Milligan, Milligan discusses mapping out the customer journey…

Coca-Cola taps sales VP for retail marketing role

May 16, 2016

There's a bit of a leadership shuffle taking place within Coca-Cola as the company is naming a new retail marketing head.

Kroger aims to hire 14K more employees

May 13, 2016

In what has to be one of the largest hiring efforts by a grocery chain, The Kroger Co. will hold open job interviews nationwide Saturday to fill 14,000 jobs.

Talking With: Citi's customer/digital experience chief on delivering superior customer experience (Part 1)

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

In this first part of a two-part interview, Retail Customer Experience talks with Chief Customer and Digital Experience Officer Alice Milligan on how Citi is…

Walmart cuts shipping price, piloting new delivery approach

May 13, 2016

Walmart wants to make product delivery more efficient and cheaper and is piloting a new approach that involves both goals.

Confirmit awards honors to innovative clients

May 13, 2016

A wide range of organizations, across a variety of industries, took top honors in the 2016 Confirmit Achievement in Customer Excellent Awards this month.

Office Depot, Staples proposed merger a no-go due to court decision

May 13, 2016

Staples and Office Depot will not be one now that a federal judge has decreed such a merger would violate antitrust rules.

Macy's sales dip may be economic harbinger for retail segment

May 12, 2016

The first quarter didn’t deliver big money for Macy's given a 7.4 percent drop in revenue, and the retailer isn’t optimistic things will change around quick as…

How Target's in-store clinics are reinventing retail wellness

by Bryan Pearson — President, LoyaltyOne

Target's new in-store wellness sections, called Connected Health, enable shoppers to track personal health information on handheld devices.

Retail report reveals the more delivery options, the better for retailers

May 12, 2016

Retailers considering reducing or streamlining shipping option might want to think again as a new report reveals a full range of options that consumers are…

Retail banks on recovery path but face disruptive challenges

May 12, 2016

Global retail bank revenue rose 3 percent last year, to hit nearly $1.6 trillion, and while the industry is on the path to financial recovery there are some…

JCPenney spruces up product offerings with big appliances, new services

May 12, 2016

JCPenney is deploying an appliance showroom in nearly 500 stores and its online storefront following a three-market pilot indicating strong consumer demand for…

Northwest Bank takes honors in customer satisfaction among retail banks

May 11, 2016

Northwest Bank attained the highest customer satisfaction among retail bankers in the Mid-Atlantic region, according to a new J.D. Power report.

Canadian banks launch Apple Pay thanks to MasterCard alliance

May 11, 2016

MasterCard will bring its Canadian cardholders Apple Pay as the Royal Bank of Canada, Canadian Imperial Bank of Commerce, Canadian Tire Bank and ATB Financial…

Create an irresistible wall of produce

Create an irresistible wall of produce to lift fresh area sales using FFR Merchandising’s Two-Piece Slant Back Rack and Accessories.

Lowe's deploys new customer service

May 10, 2016

Lowe's ATGStores.com now offers Porch.com's installation and assembly services in 25 markets across the country.

European airport retailers redesigning to drive shopper interest and activity

May 10, 2016

Retailers in Europe airports are redesigning and deploying services to drive shopper interest and activity.

Macy's taps new strategies, including music, to spur consumer interest

May 10, 2016

Macy's "American Icons" summer campaign includes new fashions, all-star musical talent and joining forces with a coalition of veteran-focused nonprofit called…