Infographic: Are you using Instagram to attract millennials?

Of Instagram's 40 million monthly users, 90 percent are millennials.

Easter, apparel spend to beat last year's consumer activity

March 25, 2016

Overall this Easter holiday season bodes robust for the retail segment with a majority of consumers hitting brick-and-mortar stores and about 21 percent going…

Most missed CX opportunity and 5 ways to capitalize on it

by Chris Petersen — Owner, IMS

Research shows watching others has a huge impact on conversion.

Easter is a hopping retail shopping season

Consumers will dole out an average of $146 on Easter spend, according to the National Retail Federation’s annual Easter spending survey conducted by Prosper…

5 tips for boosting customer loyalty

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Kevin Cochrane, CMO of digital experience management player Jahia, shares specific tips on the strategy.

Home renovation design experience goes high tech at Lowe's

Lucky Lowe's shoppers in Seattle will be using Microsoft HoloLens for kitchen design efforts.

New Hickory Farms CEO boasts retail legacy

March 23, 2016

Holiday food gift retailer Hickory Farms has named a new CEO and president with a long legacy in retail leadership roles.

Online commerce not as sustainable as retail locations, claims new study

March 23, 2016

The study factors in data that 33 percent of products bought online are returned compared to the in-store return rate of 7 percent.

Sherwin-Williams buys rival for $9.3B cash

March 22, 2016

The deal, according to a Fox Business report, has an enterprise value of about $11.3 billion with Sherwin-Williams paying $113 a share.

A beautiful find: How 2 grocers stock relevance through sustainability

by Bryan Pearson — President, LoyaltyOne

The issue of sustainability in the supermarket aisle is no longer a question. It is the answer to retaining relevance among earth-conscious consumers.

Facebook, email top customer service channels in U.K.

March 21, 2016

A new study regarding retail customer service response reveals Facebook and email are besting Twitter in the U.K. when it comes to providing consumers with…

Shoe retailer earnings bested projections in most areas

March 21, 2016

DSW's Q4 results were mostly positive despite a big dip in net income.

Benefits of a technology billfold: Why the mobile wallet is here to stay

by Art Julian — CEO, Cbs inc

There will be more than 200 million mobile-wallet users across the U.S. by the end of 2016.

Frozen food brand changes up name, store signage, design

March 18, 2016

Canada's M&M Meat Shops is now M&M Food Market as the frozen food brand is making big strides to reinvent its brand.

Fashion retailer settles FTC charge over fuzzy marketing, ad activity

March 18, 2016

Six months after issuing guidelines regarding proper native advertising a federal agency is settling its first case with a well-known retailer accused of an…

Ingenico Group taps veteran leader for director role

March 18, 2016

Suzan Denoncourt is the new managing director for Canadian operations at Ingenico Group.

Increasing sales make for a pretty Q4 for Ulta

March 18, 2016

Consumers didn't pull back on buying up beauty items at the end of 2015.

SXSW Spotlight: The conflict between digital democratization and luxury brands

by Jeannie Walters — Chief Customer Experience Investigator, 360Connext

What's the definition of luxury? That's one of the questions brands are facing as the evolving digital landscape shifts yet again.

Why communication plays an essential role in BPM

by Daphne Lefran — Content Strategist, The Marketign Zen

Businesses struggling to establish solid lines of communication for collaboration will also most likely struggle when implementing business process management…

Consumer spend moderate in February but outlook is bright

March 16, 2016

Consumers didn’t spend crazy in February, but going forward they are likely to loosen the purse strings.