E-commerce security is about smarter doors, not more locks

by Dan Pinto — CEO, Fingerprint

Genuine users shouldn’t carry the security burden of elaborate password requirements and multiple login steps. Retailers must assume more responsibility.

Spirit Halloween morphing into Spirit Christmas this holiday season

October 22, 2024

Spirit Halloween, a well known Halloween specialty shop that pops up in early fall for Halloween enthusiasts, won't be closing up shop once the spooky holiday…

Sam’s Club launching 1st all-digital store

October 22, 2024

Sam's Club will be launching its first all-digital store this month.

Webinar: Microsoft's formula for the best online customer experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

The free one-hour webinar will provide a practical roadmap for improving the customer experience with AI.

Ikea kiosk helps shoppers find the perfect mattress

October 21, 2024

Ikea's Upptäcka kiosk allows customers to find the perfect mattress based on their sleeping patterns, according to an Insight DIY report.

Aldi discounts require staff help at self-checkout

October 21, 2024

Aldi shoppers are being warned to check their receipts carefully after it was revealed that discounts and promotions are not automatically applied at…

SLD chief shares digital signage strategies for banks, retail

by Daniel Brown — Editor, Networld Media Group

The Digital Signage Today podcast has marked its first live episode at the ICX Summit, featuring a live onstage interview with J.P. Lacroix, president at SLD a…

Building customer loyalty with rewards that matter

by Daniel Brown — Editor, Networld Media Group

The 2024 Interactive Customer Experience Summit included a panel entitled “Building customer loyalty with rewards that matter.” Each panelist shared their…

Wegmans teams with DoorDash for super fast delivery

October 18, 2024

Wegmans Food Markets has partnered with DoorDash to offer customers delivery in under an hour's time.

Inflation curbing Halloween spend though some consumers will splurge

October 18, 2024

Over half, 59%, of past Halloween spenders won't be spending this Halloween due to inflation, according to a Lending Tree survey.

Walmart expanding vet, grooming center locations

October 17, 2024

Walmart will open five more veterinary and grooming centers in the next month in its quest to become a dominant destination for pet owners.

Robots transforming how customers shop, early adopters reaping benefits

by Caitlin Allen — SVP of Market, Simbe

The integration of robots in retail is not just a passing trend—it’s the future. Shoppers, especially frequent ones, are demanding more from their retail…

Circle K owner hikes offer to buy 7-Eleven parent company

October 17, 2024

Alimentation Couche-Tard, parent company of Circle K, has upped its bid by 22% to buy Seven & I Holdings, the Japanese parent company of 7-Eleven.

CX executive roundtable highlights CX innovations, future trends at ICX Summit

by Daniel Brown — Editor, Networld Media Group

At this year's ICX Summit, hosted in Charlotte, North Carolina by Networld Media Group, a roundtable discussion featuring industry leaders in customer…

Amazon declares Prime Big Deal Days top October sales event in history

October 16, 2024

Amazon's Prime Big Deal Days event was the omnichannel retailer's biggest shopping event ever with more Prime members shopping compared to last year's event…

Preparing Your CX Org For Busy Season: Expert Tips for Success

Busy season is here for retailers and it's crucial to ensure your CX team can handle the surge efficiently. Join our webinar to discover tips to prepare your…

Poor store experiences will drive UK lost retail sales

October 16, 2024

Poor in-store customer experiences are putting U.K. retailers at risk, to the tune of possibly $53 billion, according to a Forsta study.

National Retail Solutions (NRS) Donates $4,000 to Bentley University's La Cultura Latina

National Retail Solutions (NRS), a leading provider of point-of-sale (POS) solutions for independent retailers, is pleased to announce a $4,000 donation to…

How to create a customer journey map

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Two top experts offer tips, advice, knowledge and two examples when it comes to crafting the much needed, and highly important, customer journey map.

Emerging technologies revolutionizing the shopping experience

by Daniel Brown — Editor, Networld Media Group

AI is here to stay, but it’s moving so fast, it’s hard to know where it’s going. From our daily lives as consumers to our operations in business, it’s hard to…