News & Media
Lowe’s launches $2.5M recovery fund for North Carolina businesses
November 19, 2024
Lowe's has launched the Lowe's Western North Carolina Small Business Recovery Fund.
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Unwrap more sales: 3 tactics to reduce cart abandonment
by Tim Marshall — Vice President, Retail Partnerships, Syndigo
When it comes to e-commerce, simplicity is a best practice. You want an easy-to-navigate user experience, with clean, clearly visible buttons and as few touch…
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UK Sephora opening draws super big crowd
November 18, 2024
Shoppers in the U.K. clearly have a thing for beauty retailer Sephora.
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Amazon Black Friday kicks off Nov. 21
November 18, 2024
Amazon is debuting its Black Friday sales more than a week ahead of the official Black Friday date of Nov. 29.
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Thanksgiving weekend shopping will likely set record
November 18, 2024
A record-setting 183.4 million consumers are planning to shop in-sore and online from Thanksgiving Day through Cyber Monday. The predicted figure is up from…
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Steven King to talk future of AI-powered automation at Self-Service Innovation Summit
by Sandra Carpenter — Editor, Networld Media Group
Steven King is a keynote speaker at the Self-Service Innovation Summit, where he will discuss how AI-powered robots are revolutionizing industries. The summit…
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Target supply chain, store staff ready for the busy holiday season
November 15, 2024
With over 400,000 team members — and approximately 100,000 seasonal hires — Target COO Michael Fiddelke said the omnichannel retailer is ready for the holiday…
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Convergence of AI and IoT: 3 real-time applications where event-enabled approach to AIoT makes a difference
by Edward Funnekotter — Chief Architect and AI Officer, Solace
Event-enabled AIoT brings game changing benefits to retail customers and employees in three areas: in-store, through customer service channels and in the…
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Fashion retailer taps Inspectorio to improve customer satisfaction, quality processes
November 14, 2024
Lojas Renner, an omnichannel fashion retailer in Brazil, is deploying Inspectorio's AI-powered supply chain platform for improvement on quality processes as…
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Amazon debuts Temu competiting shopping site Haul
November 14, 2024
Amazon has launched a mobile-only shopping site, called Amazon Haul, offering products priced at $20 or less.
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Fun Black Friday fact: Big walking day for retail shoppers
November 14, 2024
On Black Friday, Americans walk the equivalent of 697 million miles combined, with shoppers averaging 8,347 steps — nearly double the normal daily step count…
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Self-Service Innovation Summit: Driving profitable self-service retail in high-traffic locations
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
A panel talk, “Self-Service Retail: A Profitable Path to Growth in High-Traffic Locations,” will offer expert insight at the Self Service Innovation Summit…
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Office Depot joins Grubhub delivery platform
November 13, 2024
Office Depot is now on the delivery platform Grubhub offering on-demand delivery from more than 800 locations.
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NRS helps local retailers in wake of flood destruction
November 13, 2024
National Retail Solutions mobilized an emergency response team to help NRS retailers in the Carolinas impacted by the unprecendented flooding caused by…
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Wayfair's loyalty program all about extraordinary value, meaningful perks
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Wayfair Rewards, a subscription loyalty program costing $29 a year, offers exclusive member-only sales, free shipping and priority customer service featuring a…
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How AI and voice-speech interaction is transforming kiosk customer experience
by Daniel Brown — Editor, Networld Media Group
AI has taken the world by storm, and it has transformed numerous aspects of customer experience across restaurant, QSR, and self-service contexts, including…
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Retailers risk overwhelming customers with holiday shopping messages
by Pini Yakuel — Co-founder and CEO, Optimove
The pervasive question for retail marketers is as follows: Are you prepared to engage your customers with precision and empathy, or will your messages…
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Instacart expands Caper Carts footprint
November 12, 2024
Instacart has added multiple local and independent grocers to the list of clients adopting its AI-powered Caper Carts.
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Microsoft's formula for best e-commerce shopping experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Microsoft has developed a formula that promises to achieve success and the formula is mapped out in a free one-hour webinar detailing the three critical…
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Consumers embracing AI-powered customer support
November 12, 2024
Consumers are increasingly embracing AI-powered customer support with younger generations more likely to report AI is making customer service more helpful
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