Fun.com leader shares customer experience, engagement strategies

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

In this latest episode of the CX Innovator podcast, Dianna Lyngholm, director of creative services and e-commerce at Fun.com, talks with…

Wawa breaks ground on 1st Ohio store

June 11, 2024

Wawa has broken ground on its first Ohio store. The convenience retail store chain, which operates more than 1,050 locations in eight states and D.C., will…

Spirit Halloween already hiring for spooky season

June 10, 2024

Spirit Halloween is hiring 50,000 seasonal employees ahead of the spooky season store openings which number more than 1,500 retail locations in the U.S. and…

eBay drops American Express credit card acceptance

June 10, 2024

eBay will no longer accept American Express credit cards citing the swipe fees charged to merchants.

Star Micronics Introduces the mG-TUDB Series POS Scales with Enhanced USB Connectivity

Industry leader Star Micronics expands its portfolio with the launch of its innovative mG-TUDB series, enhancing point-of-sale (POS) operations with USB-C…

Costco book sales will be holiday sale season only

June 7, 2024

Costco plans to stop selling books all year and will instead limit sales to the holiday sales season.

Walmart refunds overcharged self-checkout customers

June 7, 2024

Walmart is refunding customers impacted by inaccurate self-checkout transactions, according to a report by The U.S. Sun that cited a Bloomberg report.

The Ultimate Buyer’s Guide To Choosing The Right POS Scale For Your Business

This POS scale buyer’s guide aims to simplify the process by outlining the key factors to consider when choosing a scale for your business.

Erewhon taps Legion for workforce management

June 6, 2024

Erewhon, an organic grocer, is deploying the AI-driven workforce management platform from Legion to boost employee experience.

GivexEngageAI Offers New Engagement Strategies

Restaurants need to offer unique selling propositions and exceptional customer service. Loyalty programs, personalized marketing, and consistent customer…

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Aldi debuts checkout free grocery option in Chicago

June 6, 2024

Supermarket chain Aldi has launched checkout free grocery, called Aldigo, with Grabango, at one location.

Customer satisfaction and loyalty: The key to theme park success

Ultimately, every aspect of the theme park experience should be designed to maximize customer satisfaction. From creating engaging attractions to extending the…

AI plays role in top 10 trends influencing customer experience

June 5, 2024

Artificial intelligence comprises eight out of the 10 top trends influencing customer experience this year.

Nearly every shopper has abandoned an e-commerce cart

June 5, 2024

Nearly every shopper, 95%, has abandoned an e-commerce cart and 62% of shoppers cited high delivery cost as a top reason.

Cantaloupe's Cheq strikes POS deal with Detroit City FC

June 4, 2024

Cantaloupe Inc., a self-service commerce solutions provider, announced a multi-year deal with Detroit City FC to be the exclusive point-of-sale platform at…

South Korean fashion brand taps Channel Talk for fast rewarding customer service

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

La Room, a women’s apparel retailer, is using an AI-powered customer service platform for faster customer service. It’s not only saving time and money but also…

Safeway pulls self-checkout kiosks from California locations

June 4, 2024

Grocer Safeway has pulled self-checkout kiosks from several Bay Area locations in California.

Tapping AI for personalization could boost retail revenue

June 4, 2024

Retailers using AI-powerd conversational shopping assistants to drive personalized shopping experience could boost a retailer's revenue by 5% to 10%.

How IoT connectivity data can empower retail pharmacists

by Danny Keough — Vice President of Customer Success, SmartSense by Digi

The implementation of IoT connectivity represents a strategic shift toward a more efficient and data-centric future for retail pharmacies. Harnessing the power…

Cashierless supermarket arrives in Argentina

June 3, 2024

Qu!ck, a new autonomous supermarket concept, has opened in Argentina, offering a cashierless shopping experience. Customers scan groceries using a mobile app…