Playing the JCPenney blame game

by Robert Passikoff — Consultant, Brand Keys

No, it's not a new promotion, but the latest excuse for holiday losses.

Everything But Water adopts Mi9 Retail End-to-End Suite

February 27, 2015

Everything But Water said it is using the Mi9 Retail End-to-End Suite to increase business efficiency, streamline processes and improve visibility into…

Ingram Micro, iQmetrix partner on POS and inventory visibility

February 27, 2015

As part of a new agreement, Ingram Micro Mobility announced it will integrate with iQmetrix's RQ Retail Management system to provide its retail customers with…

Goodwill, Walmart partner on retail career-training program

February 26, 2015

The Careers in Retail Initiative was made possible by a $3 million grant from the Walmart Foundation for a period of two years.

Bigcommerce, Square partner on e-commerce offering

February 26, 2015

According to the companies, Square merchants with brick-and-mortar stores in the U.S. and Canada can launch a branded, customizable store in just a few minutes.

The ROI of social engagement

by Scott Slucher — Account Executive, Networld Alliance

Current social media trends put the focus on context.

New ICXA to promote tech-driven customer experience across all consumer channels

February 25, 2015

The newly launched Interactive Customer Experience Association will host its first annual ICX Summit in Chicago on June 29-30, 2015.

Two-thirds of consumers expect drone-delivery in the next five years, study says

February 25, 2015

According to the Walker Sands 2015 Future of Retail Study, two-thirds of consumers expect to receive their first drone-delivered package in the next five…

Eliminate blind spots in store with new shatter-resistant safety/security mirrors

Enhance safety and security by eliminating blind spots in store using FFR’s new Indoor Safety/Security Mirror.

IBM empowering Shiseido Beauty Consultants with mobile platform

February 25, 2015

IBM has announced its collaboration with global cosmetics manufacturer Shiseido Co. Ltd. to provide its nearly 10,000 Beauty Consultants in Japan with mobile…

GuestLogix lands agreement for onboard iPhone retail platform with large air carrier

February 24, 2015

Global provider of ancillary-focused merchandising, payment and business intelligence technology to airlines and the passenger travel industry today announced…

Modest intros new platform aimed at streamlining m-commerce

February 24, 2015

Modest, a company founded by four engineers from President Obama's re-election campaign, today introduced a mobile commerce platform for retailers designed to…

Four in 10 shoppers are using their mobile phones while shopping inside a store to compare prices

February 23, 2015

Market research firm GfK asked mobile phone users in 23 countries what activities they regularly do on their mobile phones while they are inside a store.

Why the empowered customer is good for retail

While the Internet trained consumers to be extreme deal-seekers, the mobile revolution is empowering them to be extreme convenience-seekers.

2015 Retail Customer Experience Top 100

Consumers weigh in on the top brands in four categories, including overall customer experience.

Presented by RetailCustomerExperience.com

Vibes seeks to improve mobile marketing with new initiative

February 20, 2015

WalletAds is a patent-pending mobile ad technology that enables consumers to "tap and save" branded content and offers to Apple's Passbook or Google Wallet…

Data security, omnichannel initiatives top retail CIOs' priority lists

February 20, 2015

With recent high-profile data breaches and the growing need to deliver a unified and differentiated customer experience, retail CIOs agree that security and…

TouchSuite launches POS for SMB retailers

February 20, 2015

The tablet-based POS includes capabilities such as drag and drop functionality, automated commissions, exchange processing, customizable inventory, wireless…

Crowdsourced shopping site sends users on a Hunt

by James Bickers — Editor, Networld Alliance

The Hunt boasts 3 million users, who work to help other users find specific products online for purchase.

Americans planning to save, not splurge, with tax refunds this year

February 19, 2015

Consumers have a plan for how they will use their refunds: 39.1 percent will pay down debt and 25.1 percent plan to use it for daily expenses.