The power of consistent customer service

by Adam Toporek

A few of the reasons why consistency is important and why focusing on basics is a first step to creating consistent experiences.

Study: Card fraud victimizes one in four consumers worldwide

July 8, 2014

According to a fraud study of more than 6,100 consumers across 20 countries, one in four consumers has been the victim of card fraud within the last five…

C-store traffic gets a lift from foodservice offerings

July 7, 2014

Adding even more pressure to the increasingly competitive restaurant industry, convenience stores are getting a bump from consumers seeking out foodservice…

Mobile site redirects add 8 seconds to page loads for online retailers

July 7, 2014

Severe inefficiencies in how some of the top e-retailers' sites load on a mobile device add more than 8 seconds to the page load process, according to new data…

How to communicate price increases to your customers

by Dale Furtwengler — President, Furtwengler & Associates, P.C.

Your customers need to be gently reminded of the value they are receiving from you.

For the first time, Amazon is in the Top 10 largest retailers

July 3, 2014

For the first time since STORES Media began reporting on the Top 100 largest retailers in America, Amazon.com has joined the ranks of the 10 largest companies…

Campus Safety: Staying Compliant with Digital Signage

No one wants to think about these topics, let alone prepare for them; but when disaster strikes, your school needs to have a proficient plan of action.

Kroger buying healthy living e-tailer Vitacost.com

July 2, 2014

The Kroger Co. and Vitacost.com, an online retailer of healthy living products, have announced a definitive merger agreement under which Kroger will purchase…

Overstock.com offering free Club O memberships to first responders

July 2, 2014

Overstock.com, Inc. announced that it now offers free Club O loyalty program memberships to active police officers, full-time firefighters, paramedics and…

The three main things customers want from mobile payments

by Kristen Gramigna — Chief Marketing Officer, BluePay

How can you get customers to adopt mobile payments? Make them a value-added benefit that improves their retail experience.

Target says it will 'respectfully request' shoppers not bring guns into stores [UPDATED]

July 2, 2014

For the past month, Target has had something of a PR nightmare on its hands in Texas, where the group Open Carry Texas has been meeting up and strolling the…

Retailers still far from 'omni-channel maturity'

July 2, 2014

Retailers have barely reached the halfway mark in their journey to omni-channel maturity, according to the results of a new report from Starmount and Retail…

Magento partners with Bigcommerce as it closes ProStores, Magento Go

July 1, 2014

E-commerce platform Bigcommerce has announced that Magento, an eBay Enterprise company, has named Bigcommerce as the SaaS e-commerce migration provider for…

Survey says 45 percent of shoppers don't trust retailers to keep their data safe

July 1, 2014

Retail marketing firm Interactions has released its third Retail Perceptions trend report, "Retail's Reality: Shopping Behavior After Security Breaches."

Swirl, Motorola partner on beacon marketing solution

July 1, 2014

Swirl Networks, Inc., a provider of an enterprise-class beacon marketing platform, announced that it has entered into a strategic relationship with Motorola…

Goodwill stores automate POS, cash handling with NCR

July 1, 2014

Retail Control Systems (RCS), a point-of-sale solutions provider for retailers, announced that Goodwill Industries of Chattanooga has successfully automated 1…

Report says most millennials are using mobile retail apps

July 1, 2014

CFI Group has published its Retail Satisfaction Barometer, which reveals consumer expectations during the shopping process, specifically noting the popularity…

Return Saver launches, offers unlimited e-commerce returns for flat annual fee

July 1, 2014

Clarus Marketing Group has announced the launch of Return Saver, a subscription program that it says helps alleviate costs and simplify the returns process.

Luxury brand Tod's new retail space, Syracuse, New York

When Tod’s, an Italian luxury shoes and leather goods brand, acquired a new retail space at Destiny USA in Syracuse, New York, the mall’s design management…

Amazon's Fire Phone: Will it succeed?

by James Bickers — Editor, Networld Alliance

The sprawling online retailer has finally unveiled its smartphone. But is the company too late to a game that is well underway?