News & Media
Social media 'gender scorecard': Men tweet, women pin, everyone uses Facebook
June 30, 2014
According to new research from ACCENT Marketing, the key to a successful customer engagement strategy on social media is to understand how Facebook, Twitter…
read nowNine West implements LivePerson engagement software
June 30, 2014
LivePerson Inc., a provider of live digital engagement solutions, has announced Nine West Group's successful integration of LiveEngage into the Demandware…
read nowAmazon rolling out takeout service
June 30, 2014
Amazon is rolling out a food takeout service to directly compete with the likes of GrubHub, Seamless and DeliveryHero. TechCrunch reports:
read nowDigital Screenmedia Association hosting omnichannel digital consumer engagement symposium
June 30, 2014
The Digital Screenmedia Association will host its next DSA Symposium — featuring executives from PepsiCo-Frito Lay, Dave & Buster's, Top Golf and…
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L'Oreal app holds a mirror to consumer insights
by Bryan Pearson — President, LoyaltyOne
The beauty giant, whose luxury brands include Lancôme, Giorgio Armani and Kiehl’s, has recently unveiled Makeup Genius, an app that redefines digital…
read nowSalesforce.com introduces Salesforce1 for Retail
June 27, 2014
CRM platform Salesforce.com has announced Salesforce1 for Retail. According to the company, retailers can now leverage Mobile Clienteling and Salesforce…
read nowOld Navy vending machines dispense free flip flops
June 26, 2014
In the run-up to its annual $1 summer flip-flop sale on June 28, Old Navy has been dispensing free flips from vending machines in locations around New York and…
read nowmShopper launches Version 4.1 of mStore mobile commerce platform
June 26, 2014
Mobile commerce platform provider mShopper has announced version 4.1 of its mStore product. With the addition of new user experience improvements, universal…
read nowJohnston & Murphy migrates to the Demandware omni-channel platform
June 26, 2014
Demandware Inc., a provider of enterprise cloud commerce solutions, announced that Johnston & Murphy, a premium footwear, accessories and apparel brand…
read nowGrowing e-commerce market drives digital wallet adoption in China, Forrester report says
June 26, 2014
Digital wallets adoption is growing in China, according to a new report from Forrester Research. The growth is attributed to the burgeoning e-commerce market…
read nowBarnes & Noble splitting off NOOK into separate company
June 25, 2014
Barnes & Noble announced today that it would separate its retail business from NOOK Media, which makes the eponymous e-reader tablet. The company said it hopes…
read nowConsumers are willing to spend more with companies that are socially responsible
June 25, 2014
Global retail analysis shows increased sales for brands with sustainability claims on packaging, or active marketing of corporate social responsibility efforts.
read nowConsumers' favorite gas stations are grocery stores, wholesale clubs
June 24, 2014
Although convenience leads motorists to fill up at traditional gas stations, most prefer Kroger and Costco.
read nowSam's Club launches travel service
June 24, 2014
Sam's Club has announced the launch of Sam's Club Travel, an online booking service that is a collaboration with travel wholesaler Tourico Holidays. According…
read nowRetailMeNot launches iPad app
June 24, 2014
Digital coupon platform RetailMeNot has announced the launch of a tablet app for iPad. The free RetailMeNot Coupons app for iPad is now available in the iTunes…
read nowOne in four consumers are victims of card fraud
June 24, 2014
A global fraud study of more than 6,100 consumers across 20 countries has revealed that one in four consumers has been a victim of card fraud in the last five…
read nowSmaller merchants to get more mPOS options with Spindle, RisePay pact
June 24, 2014
Spindle Inc., a provider of mobile commerce solutions, announced it has signed a strategic agreement with RisePay, a developer of payment gateway systems for…
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Three common mistakes businesses make with customer experience
by Mike Wittenstein — Customer Experience and Service Designer, Storyminers
There are some common traps in customer experience design that can work in opposition to your goals.
read nowOnline course aims to eradicate employees' unsafe computing habits
June 23, 2014
The PCI Security Standards Council has teamed with Security Essentials to create a program designed to help businesses establish a culture of security.
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Big wins with Little Data, in four steps
by Bryan Pearson — President, LoyaltyOne
In the rush to Big Data, don't overlook the data you already have. Like small faults, little findings can result in seismic shifts.
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