The collateral damage of a retail data breach

Effects of a breach go well beyond just the financial impact.

Millennial travelers prefer digital shopping

April 29, 2014

Millennial travelers are willing to spend their money and loyalty points on purchases for ancillary items at self-service kiosk and mobile devices, according…

The rise of the millennial and what it means for retail

by Clare Evans

Making up a fourth of the population and responsible for over $600 billion in annual marketplace spending, it is little wonder that retailers are racing to win…

Mother's Day spending expected to reach $20 billion

April 29, 2014

After splurging on tablets and smartphones, beauty supplies, apparel and jewelry for mom last year, consumers this year will celebrate Mother's Day keeping…

Square introduces new features for Market and Register

April 29, 2014

Square has introduced new features for its Square Market and Square Register tools. Starting this week, sellers can easily post their items on MKT.COM for…

Loyalty limelight: Lancôme Elite Rewards

by Bryan Pearson — President, LoyaltyOne

Lancôme, the luxury maker of cosmetics, skincare and fragrances including Poême, is versing itself in social media loyalty. The French beauty brand on April 2…

Moki, North American Bancard partner on mobile POS

April 29, 2014

Moki, a provider of mobile app security and operations, announced it has partnered with North American Bancard to secure and manage its mobile point-of-sale…

PriceSpider where-to-buy service expands into new markets

April 29, 2014

PriceSpider, an online retail marketing service provider, has announced expanded availability of its Where-to-Buy services. Previously available in the…

Overstock.com enters the insurance business

April 28, 2014

Overstock.com today announced that it is offering vehicle, residential and small business insurance via its e-commerce site. Shoppers can get personalized…

Want to connect with customers? Think mobile first. [infographic]

by James Bickers — Editor, Networld Alliance

Most Americans now own a smartphone and are using them to shop and eat out.

Deloitte: Digital influences more than $1 trillion in retail store sales

April 28, 2014

Digital interactions influence 36 cents of every dollar spent in the retail store, or approximately $1.1 trillion, according to a new study from Deloitte…

Walmart: Pricing perseverance or insanity?

by Dale Furtwengler — President, Furtwengler & Associates, P.C.

"Wal-Mart rolls out 'Black Friday-like' spring sales event to drum up sales." The St. Louis Post-Dispatch headline raises the question, does perseverance pay…

Tealium joins MarketLive Connect program

April 28, 2014

E-commerce platform MarketLive today announced that Tealium, a provider of enterprise tag management technology, has become an exclusive partner of MarketLive…

Starbucks considers white-labeling its mobile app

April 25, 2014

Tech companies and national retailers have approached Starbucks about whether the coffee giant would consider licensing or white-labeling its successful…

The two sides of customer service training

by Shep Hyken — CAO, Shepard Presentations

Understanding what it means to deliver great customer service and being the type of person who can deliver it are two very different things. Anyone can read…

Speedy checkout wins retail technology of the year

The top retail innovation in InformationWeek's Elite 100 went to Kroger Co.'s QueVision system.

Sears update connects shoppers with store associates, crowdsources Q&A

April 24, 2014

Sears has added two new features to its multichannel Shop Your Way social and shopping platform: Get Advice and Member Assist. Available on both the mobile app…

Retailer launches Oman's largest digital signage network

April 24, 2014

Anzyma, a digital solutions company in the Sultanate of Oman, has deployed the country's largest digital signage network across all 70 Omantel retail outlets…

Coupons.com launches new retail marketing platform

April 24, 2014

Coupons.com Inc. has unveiled Retailer iQ, a targeting and analytics platform for grocery, drug and mass merchandisers that the company says fundamentally…

Time Warner Cable debuts new Flagship Experience Store

Interactive digital signage creates a completely new atmosphere for buying cable services at NYC flagship store.