Consumers willing to share personal data for better customer experience

October 1, 2024

Just about half of consumers, 48%, would share their data if it meant a better brand experience and 30% would exchange data for cash and goods.

Virtual Shelves - The Future of Retail Media

The evolving retail landscape involves redefining the purpose of physical stores for more customer connections and creating seamless omni-channel experiences.

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Holiday shoppers want fast, easy, cheap shopping experience

September 30, 2024

Today's holiday shopper is shifting from traditional in-store shopping to a fast, mobile-centric experience and focused on completing holiday shopping in just…

Stop & Shop propels COO to president role

September 30, 2024

Ahold Delhaize USA, which owns the Stop & Shop grocery chain, has named Roger Wheeler, chief commercial officer, as its president to replace the retiring…

The future of shopping is now: 5 consumer behavior shifts retailers must embrace

by Eric Karofsky — CEO, VectorHX

The world of customer experience is evolving faster than ever and retail success hinges upon understanding and adapting to rapidly changing customer behaviors.

Nearly half of consumers browsing, buying from live shopping events

September 27, 2024

Nearly half, 45%, of consumer have browsed or purchases from a live shopping event in the past year, according to a VTEX survey that polled 1,000 U.S.

National Retail Solutions (NRS) Launches "Marty's Minutes, C-Store Basics 101" Video Series

National Retail Solutions (NRS), a leading provider of point-of-sale (POS) systems and merchant services for independent retailers, is excited to announce the…

Sam’s Club launches pay increase plan for frontline associates

September 26, 2024

Sam's Club has instituted a new workforce compensation strategy that expands pay increases based on year of service and provides more predictable financial…

How to stop phantom inventory from scaring away loyal customers

by Tav Tepfer — CRO, Invent Analytics

Providing great customer experiences is essential for long-term success, and retailers that ensure in-demand products are consistently and readily available…

Target taps Jim Lee as CFO

September 26, 2024

Jim Lee has been named CFO and a member of the leadership team at Target.

Motel 6 marketing VP talks brand transformation

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

In this latest episode of the CX Innovators podcast, produced by Networld Media Group, Jenna Berg, vice president of brand marketing at G6 Hospitality, the…

ICX Summit: Tapping customer feedback to drive retail wins

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

How to tap customer feedback to improve the retail brand and make meaningful changes to services and operations was a panel topic at the ICX Summit held in…

Amazon boosts hourly pay for U.S. fulfillment, transportation workers

September 25, 2024

Amazon is increasing the average total compensation package for fulfillment and transportation workers in the U.S. to more than $29 per hour.

Cinemark deploys Adyen tech to streamline payments, enhance experience

September 25, 2024

Cinemark, a global entertainment company, is deploying Adyen's financial technology platform to power enterprise payments across the chain's more than 300 U.S.

David’s Bridal hires Elina Vilk to lead pearl marketplace

September 24, 2024

Elina Vilk has been named chief business officer at David's Bridal and will lead the retailer's Pearl by David's brand.

JetBlue debuting first airport lounges

September 24, 2024

JetBlue's first ever airport lounge is set to open at New York's JFK airport by the end of 2025 and shortly after at Boston Logan International Airport.

Why and how to supercharge e-commerce sites with hybrid search

by Jason Hellman — Senior Solutions Architect, Innovent Solutions

Here's why retailers should adopt a hybrid search strategy instead of going all-in on AI search, along with tips on how to make hybrid search work in practice.

Walmart kicks holiday season off early

September 23, 2024

Walmart is starting its holiday sales season early this year, holding its first holiday deals event weeks earlier than in previous years.

Modest retail sales growth forecast for holiday season

September 23, 2024

There will be a modest U.S. retail sales bump, of 1.2% to 3.5%, due to political and economic uncertainty.

Amazon taps generative AI for delivery efficiency

September 20, 2024

Amazon is leveraging generative AI to boost efficiency in deliveries, according to a CNBC report.