Partner Tech Set to Debut Next-Gen Self-Checkout Solution with Advanced AI Features at RSPA

Advanced AI-driven self-checkout software revolutionizes the customer experience and enhances theft prevention.

Balancing the human touch with AI — a Q and A with Marbue Brown

by Daniel Brown — Editor, Networld Media Group

Marbue Brown, author, consultant, and CX executive, shares strategies for balancing AI with the human touch in customer experience development, the topic of…

Untuckit expands NewStore partnership

June 21, 2024

Untuckit, a men's apparel brand, is extending its partnership with NewStore.

Lowe’s names Jennifer Wilson as marketing SVP

June 21, 2024

Jennifer Wilson has been named SVP and chief marketing officer for Lowe's Companies, Inc.

Improving customer experience: 3 strategies to get ahead in 2024

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

No retailer needs hundreds of customer experience strategies. Here are three starting principles for building a strong CX foundation.

Shopify for POS Touchscreens and Kiosks

Shopify can now be used at the POS on all large interactive digital signage systems, such as multi-touch displays, tables, self-order terminals or video walls.

8 Essential Must-Haves In A Linerless Label Printer

Discover essential features to consider when selecting a linerless label printer to enhance efficiency, sustainability, and profitability in your business…

Male consumers top gift card buyers

June 20, 2024

The male consumer is the primary gift card buyer in the U.S. for the first time, according to a Blackhawk Network research report on consumer gift card and…

Leveraging GenAI to improve the retail shopping experience

by Tristan Barnum — CMO, Wildfire Systems, Inc.

In an era where consumers have come to expect tailored interactions, Gen AI empowers retailers to leverage enormous datasets and apply algorithms to deliver…

Chinese marketplaces grabbing U.S. consumer traction

June 20, 2024

One fifth, 20%, of American consumers shop on Temu, a Chinese marketplace, at least once a week and 63% shop on Chinese marketplaces at least once a week.

ICX Summit early bird pricing ends June 21

June 19, 2024

Early bird pricing for the Interactive Customer Experience Summit ends June 21. The event will be held in Charlotte, North Carolina from Sept. 9 to 11 and will…

Eddie Bauer eyewear collection boasts ChatGPT

June 19, 2024

Outdoor brand Eddie Bauer has debuted the Eddie Bauer Smart Eyewear collection which boasts voice access to ChatGPT, microphone and quadrasonic speakers and is…

Biggest Buc-ee’s opens in Texas

June 19, 2024

The largest Buc-ee's travel center opened for business this month and it's in Luling, Texas.

Consumer confidence rose in May

June 18, 2024

Consumer confidence rose in May yet consumers remain anxious about the future, according to the Consumer Confidence Index produced by The Conference Board.

Enhancing customer experience through faster checkouts

Given technological advancements in RFID and computer vision, retail store lines are preventable.

5 Sephora stores debuting at Tanger centers

June 18, 2024

Tanger, an outlet and open-air retail shopping operator, will bring five more Sephora stores to its shopping centers this year.

Lack of information, poor product top reasons for abandoning purchase

June 17, 2024

Half of consumers have abandoned a potential purchase online or in store in the last six months due to not finding sufficient information on the product and…

Unlocking exceptional customer experience in retail

by Samir Gosavi — Chief Business Officer, LTIMindtree

Research reveals consumers are willing to pay a premium for products from companies that demonstrate a deep understanding of and care for their customers.

Nearly half of consumers will download apps to get loyalty promotions, exclusive deals

June 17, 2024

Just about half, 49%, of U.S. consumers will download a brand's app to get loyalty deals and exclusive deals, according to the EY Future Consumer Index survey…

Consumers willing to spend despite smaller jobs, wage gains

June 14, 2024

Consumers are still willing to spend despite smaller job and wage gains and high interest rates, according to the National Retail Federation.