Top consumer behavior trends in 2024

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Consumer behavior is constantly evolving as shoppers are expecting a seamless, quick, efficient buying experience online, in the store and via the smartphone.

Most retail leaders committed to innovation

February 29, 2024

Over half, 65%, of retailers in the U.S. and Canada are committed to innovation, yet just 3% view themselves leaders when compared to cross-industry leaders…

Armani Group taps XY Retail for systems integration effort

February 28, 2024

The Armani Group is deploying XY Retail's unified commerce platform to integrate retail operations at Giorgio Armani, Emporio Armani, Armani Exchange and…

Veteran Affairs CX leader talks customer service strategy

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

John Boerstler, chief veterans experience officer at the Veterans Experience Office in the Department of Veterans Affairs, shares the strategy his office takes…

Consumers still engaged, claims Census data

February 28, 2024

While retail sales chilled a bit in January, households continue to spend, according to U.S. Census Bureau, and that data reveals consumers are "still engaged."

Gen Z a bit tired of Amazon

February 27, 2024

There is no disputing Amazon is the leader in U.S. online shopping but not every shopper generation is enthralled with the mega e-tailer.

The Paper Store revolutionizes tech to enhance customer experience, streamline operations

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

When The Paper Store ripped and replaced an aging POS it not only boosted the customer experience it reaped a long list of wins.

Ikea Amsterdam extends self checkout, adds in-store pick up

February 27, 2024

Ikea Amsterdam has introduced two vending machines to provide in-store pick-up with the ability to handle 480 orders daily, according to a press release.

NRS Expands Proven NYC Panic Alarm Service Nationwide with Free 3-Month Trial

The POS-integrated Panic Alarm Button is now available in stores nationwide.

All-in-One Point of Sale System for Independent Retailers

National Retail Solutions POS: Streamlining Operations for Independent Retailers NRS provides point-of-sale (POS) solutions designed specifically for the…

Presented by National Retail Solutions (NRS)

Merchant Credit Card Processing Solutions

NRS Pay is a merchant services solution tailored for small businesses. It aims to provide reliable and transparent credit card processing for retailers.

Presented by National Retail Solutions (NRS)

Facial recognition advances at airports despite privacy concerns

February 26, 2024

Facial recognition identification verification at airports continues to expand both domestically and globally, despite concerns about user privacy, according…

Self checkout entrepreneur seeks partners for checkout-free concept

February 26, 2024

Charles Dumont, a self-checkout entrepreneur based in Cerbère, France, is seeking partners for a checkout-free technology, "I Shop Then Free To Go," according…

When it comes to loyalty consumers all about experience, service, perks

February 23, 2024

While a great product is the top reason consumers love a brand, customer service, loyalty programs and experience still have the top impact on whether a…

Costco, Buc-ee’s, H-E-B rank in top 5 of CX all-stars list

February 23, 2024

Buc-ee's, H-E-B and Costco are among the top five brands creating the best customer experience.

How to optimize retail customer experience year round

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Forging a partnership with an expert outsourcing team can reap a wide range of benefits for retailers striving to provide excellent customer experiences. In…

Dispensary installs self-serve cannabis kiosks

February 22, 2024

Visitors to Ethereal Gold Dispensary in Waukesha, Wisconsin, can use an automated self-serve kiosk to buy cannabis and mushroom products that are legal in…

Sheetz promotes 3 executive VPs

February 22, 2024

Sheetz, a leading Mid-Atlantic restaurant and convenience chain, has announced the promotion of three corporate leaders into new roles.

2024 Retail Customer Experience Top 30

We are honored to highlight the leaders driving the strategies worth a special moment in the sun and deemed top innovators in retail CX. We hope you enjoy…

Presented by Zoovu

Choice Hotels taps Tesla for EV charging effort

February 21, 2024

Choice Hotels International has partnered with Tesla to offer Tesla Universal Wall Connectors to participating Radisson, Cambria, Comfort, Country Inn &…