News & Media
ICX honors 5 Elevate Award winners at 2024 ICX Summit
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
The Interactive Customer Experience Summit announced winners of the 2024 Elevate Awards Tuesday evening during the annual summit in Charlotte, North Carolina.
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Customers embracing AI-driven personalization but still value the human connection
September 10, 2024
Consumers are embracing the personalized sales experience that artificial intelligence technology offers but still highly value human to human connection.
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How AR and 3D modeling are reshaping customer experience
by Gaia Vernaglione — Director of Americas, Zakeke
As AR and 3D modeling technologies continue to evolve, their impact on the customer experience will only grow. Retailers that leverage these tools will gain a…
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Sainsbury's debuts AI-powered checkouts
September 10, 2024
Sainsbury's is integrating AI across 22,500 checkouts, according to a BelfastLive report. The technology will enable self-checkouts to identify unbarcoded…
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Walmart home to 1st Chuck E. Cheese licensed toy
September 9, 2024
Walmart is home to the Chuck E. Cheese Mystery Egg, the brand's first licensed toy in retail at Walmart. The egg can be also be found at Amazon.
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What Walmart’s pricing changes mean for the enterprise
by Pascal Yammine — CEO, Zilliant
Walmart’s initiative is setting a new standard in the industry when it comes to embracing pricing technology.
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Choice Hotels all a buzz in driving sustainability
September 6, 2024
Choice Hotels International has installed three beehives at its corporate headquarters in North Bethesda, Maryland, in collaboration with Bee Downtown in its…
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City Furniture partners with 3D Cloud to deliver a differentiated customer experience
September 5, 2024
City Furniture is teaming up with 3D Cloud to provide customers with an engaging shopping experience and one that combines the online shopping with in-store…
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Australian United Retailers teams with Lobyco to boost loyalty, promotions
September 4, 2024
Australian United Retailers Ltd., a collective of independently-owned supermarkets, convenience and liquor retailers, is teaming up with grocery loyalty…
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San Jose Sharks CX leader talks strategy, shares insights
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
In this latest episode of the CX Innovators podcast, produced by Networld Media Group, Stacy McGranor, CX director for Sharks Sports & Entertainment, talks…
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Sam’s Club community members are co-creators in Member’s Mark brand
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
The wholesale club is engaging with its private brand fans to connect with consumers and drive improvement to products.
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Convenience tops sustainability in CX planning
September 3, 2024
Demand for convenience is the top consumer behavior influencing customer experience leaders' planning this year, rising from fourth place in 2023.
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Not all consumers are the same: Adopting a nuanced approach against retail fraud
by Pete Barker — director of product, Engage, Appriss Retail
The challenge for retailers is that retail fraud continues to get more sophisticated, especially when it comes to returns, making it harder to identify.
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Benefits of AI in retail
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
Artificial intelligence technology is on the cusp of huge adoption and the prime reason are all the benefits AI brings to retail.
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Labor Day celebrations vary among generation demographics
August 30, 2024
Over half of U.S. consumers, 67%, will celebrate Labor Day this year with 15% unsure of plans.
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Kroger, Albertsons merger lands in federal court
August 29, 2024
The Federal Trade Commission and grocery chain Kroger are in court over the pending merger of Kroger and Albertsons as the federal agency believes the…
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Most retailers not prepared for a TikTok shut down
August 29, 2024
Over half, 68%, of retailers believe a sale or ban of TikTok would impact business and conversion rate, just 28% have some sort of contingency plan in place.
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An experience-focused approach to subscriptions
by Wendy Karlyn — Chief Client Officer and Global CPG/Retail lead, Rightpoint
A subscription model isn’t a golden ticket to success as it requires careful strategy and consistent execution. However, when retailers find the right fit and…
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Prepare your technology now for a successful holiday season
by Mike Tippets — VP, Hughes
Mike Tippets, VP, corporate marketing, PR and communication at Hughes Network Systems, shares key early steps that will ensure your network and retail…
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Transforming retail with AI-first support, analytics for exceptional customer experiences
by Raghu Ravinutala — CEO and Co-Founder, Yellow.ai
In today’s retail environment, the holistic customer experience ultimately determines brand loyalty. AI-powered customer service solutions are essential for…
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