Retail Doctor Bob Phibbs talks customer service training

The Retail Doctor Bob Phibbs recaps some highlights from his customer service training session at the 2012 Retail Customer Experience Executive Summit.

Pre-orders for iPhone 5 available down under

September 13, 2012

Australian retailer Kogan is already taking pre-orders for unlocked versions of the newly unveiled iPhone 5, according to an article on cnet.com.

New loyalty app lets customers 'walk-in to check-in'

September 13, 2012

LoyalBlocks, the first automated, mobile-based "walk-in to check-in" app for brick and mortar retailers and their customers, announced today the completion of…

Retail Top 100 2012, No. 47: Victoria's Secret

September 13, 2012

ShopKeep POS intros system integration for mobile payments

September 12, 2012

ShopKeep POS announced this week the company's plans to incorporate Dwolla and LevelUp mobile payments into its iPad POS solution. Dwolla and LevelUp will…

Splunk offers PCI compliance tool for retailers

September 12, 2012

Software maker Splunk Inc. is going after retailers with a new version of its PCI reporting and analysis application for businesses that want to accept credit…

Showrooming data not yet sufficient, article claims

September 12, 2012

An article in The Sydney Morning Herald regarding the growing discussion of retail showrooming cites the problems with junk research in analyzing the trend.

The ten commandments of networking

by Harvey Mackay — Author, Mackay Mitchell

1. I will not assume that the person with the credentials is the person with the power.

New customer experience mapping software announced

September 12, 2012

Touchpoint Dashboard LLC announced yesterday the release of its customer journey mapping software that gives companies insight as to how customers interact and…

Retail Top 100 2012, No. 48: Publix

September 12, 2012

Self-service kiosks could be financial savior for Michigan city

September 12, 2012

Grand Rapids, Mich., joins the growing list of local governments utilizing self-service kiosks to provide easier and more cost-effective access to certain…

Why Costco discounts postage stamps ... and why it matters

by Micah Solomon — president, four aces inc

A good equation for value is as follows: Value = Personal Benefit minus Cost and Inconvenience. But the "personal benefit" variable can easily override the…

RFID pilot a success at Colombian electronics chain

September 11, 2012

Colombian electronics chain Grupo Éxito announced the results of its major pilot study that tested the effectiveness of RFID tags for tracking merchandise. 

Scan & Go puts retail self-checkout on the move

by Natalie Gagliordi — Editor of KioskMarketplace.com, Networld Media Group

Walmart puts mobile in charge by testing an iPhone application for self-checkout.

Charlotte Russe looks to MICROS-Retail to revamp retail strategy

September 11, 2012

MICROS-Retail, a division of MICROS Systems Inc., announced a partnership with Charlotte Russe as part of the retailer's move toward an omni-channel retail…

French company unveils 3D merchandising software

September 11, 2012

French technology company Dassault Systèmes announced today the launch of Perfect Shelf, a tool for retailers to use 3D modeling for realistic views of retail…

Microsoft plans holiday pop-up shops

September 11, 2012

Microsoft announced plans to launch pop-up retail spots at 32 locations, including New York, San Francisco, Vancouver and Toronto. The temporary retail stores…

Toys R Us enters children's tablet market in time for holiday season

September 11, 2012

Toys R Us announced plans for next month's release of the company's own children's tablet computer, according to an article on WashingtonPost.com. 

Report: Retailers still conservative about investing in mobile

September 11, 2012

Retailers remain prudent in their financial investments when it comes to mobile objectives, showing tempered future plans for spending on mobile and tablet…

NRF going to court to block swipe fee lawsuit settlement

September 11, 2012

The National Retail Federation today announced that its Board of Directors has authorized the Federation to go to court to block the proposed $7.25 billion…