Fed policy hinders home sales

by Dale Furtwengler — President, Furtwengler & Associates, P.C.

The Federal Reserve governors' decisions to keep mortgage rates artificially low are hindering new home sales. Sound crazy? Isn't it true that lower interest…

Samsung's stores missing a page from Apple's playbook

by Chris Petersen — Owner, IMS

My grueling travel schedule does not permit me to get out and see retail stores in Seoul. But since South Korea is the home of Samsung, I thought it would be…

Retail Top 100 2012, No. 49: Dick's Sporting Goods

September 10, 2012

Penney tries to look boutique chic

September 7, 2012

J.C. Penney will attempt to break away from the sea of clothing racks that dominate most department stores and replace the layout with brand-focused groups.

RCE Podcast episode 10: A #Likeable social media chat with @DaveKerpen

We're taking a break from our usual format this week and next, so that we can bring you a few brief highlights from the third annual Retail Customer Experience…

Best Buy looks to improve employees as a way to boost sales

September 7, 2012

After a decline in sales and uneven store performances, Best Buy CEO Hubert Joly plans to put more focus on employee training, according to an article on…

Gender inequality may be decreasing for menswear

September 7, 2012

In perhaps what is one of the few gender wars won by women, retail is now trying to close the gap and offer fashion equality to men. 

Mystery shopping professional conference coming this fall

by Kimberly Nasief — President, Measure Consumer Perspectives

Mystery shopping agencies, companies and mystery shoppers from around the country will be in San Diego, California this October in order to attend one of the…

Five ways retail leaders participate in their team's success

by Doug Fleener — President and Managing Partner, Dynamic Experiences Group, LLC

A couple weeks ago the Daily Retail Quote was, "True leadership comes not from position but from participation and effectiveness." Some of the best leaders…

Pop-up retail grows up

by Natalie Gagliordi — Editor of KioskMarketplace.com, Networld Media Group

Like food trucks before them, are retail trucks the next hot consumer trend?

Vibes releases mobile consumer report

September 6, 2012

The mobile marketing and technology company Vibes announced today the release of its first annual Vibes Mobile Consumer Report that provides retail brands with…

Cricket to go mobile with BizBox

September 6, 2012

Cricket Communications announced its partnership with BizBox mobilized structures for the creation of a wireless carrier mobile retail store.

You don't need to be a jerk to give bad customer service

by Micah Solomon — president, four aces inc

Great customer service — what I call anticipatory customer service — requires more these days than simply not being a jerk and not hiring jerks. It means…

Walmart revamps layaway to please customers

September 5, 2012

Walmart announced yesterday a consumer-driven change to its holiday layaway policy, extending the program and cutting fees.

Six ways mobile payments can increase customer loyalty

Mobile payment is a channel that opens up huge loyalty opportunities for companies that do it right.

Retalix acquires Cornell Mayo Associates

September 5, 2012

Retalix Ltd., a provider of software and services for retailers, announced that it has acquired Cornell Mayo Associates, a U.S.-based provider of store systems…

AVT announces automated self-service shops

September 5, 2012

AVT Inc., an automated self-service technology company, announced today the development of a new version of its VendStore24 system. The Corona, Calif.-based…

How to increase demand, counter-intuitively

by Dale Furtwengler — President, Furtwengler & Associates, P.C.

A July 30, 2012 Reuters report stating that "Two of the country's major airlines, Kingfisher and state-owned Air India, are reducing capacity, which helped…

Back to school shopping drives retail revenue up 11 percent

September 5, 2012

U.S. consumers took advantage of back to school shopping this summer, according to findings from IBM. Over the months of July and August sales grew by 1…

Coachella Valley store to open doors for pop-up retailers

September 4, 2012

Retailers in California's Coachella Valley will have the opportunity to test their concepts in a new pop-up "incubator," according to an article on…