Around the world in 30 days, 7 retail stops along the way

by Chris Petersen — Owner, IMS

I'm convinced that you don't plan an around the world trip ... they just happen. I get an amazing opportunity to deliver IMS Retail University workshops around…

The reality of retail therapy

September 4, 2012

Retail therapy could be the result of a mental disorder where people become addicted to shopping, according to an article in The Atlantic.

'What Would Tommy Do?' The straightforward question that defines the brand strategy at Tommy Bahama

by Annamaria Turano — Executive Director, MCAworks

Defining a brand strategy that is differentiated, sustainable, and successful long-term is critical to retailer success. Tommy Bahama, a lifestyle company that…

Walmart tests iPhone self-checkout app

September 4, 2012

Walmart shoppers may have another self-checkout option if the retailer's latest pilot program proves successful.

Hershey kit to unify brand presence

August 31, 2012

The Hershey Company announced the release of its first complete travel retail merchandising system called the "kit-of-parts" that offers retailers a range of…

Retailers to make lingerie high-tech

August 31, 2012

Trying on lingerie may become passé if the latest retail technologies from Victoria's Secret and Ann Summers are a hit with consumers, according to an article…

The Internet just got more dangerous to businesses

by Brad Cyprus — Chief of Security and Compliance, Vendor Safe Technologies

Internet browsing is one of the most painful parts of managing a security program. We are constantly having to educate our own customers as to why we limit…

RCE Podcast episode 9: Inside the leaked Apple Genius training manual

An alarming new report suggests that a large number of shoppers would leave a bricks-and-mortar store and place an order online instead, if they stood to save…

The power of Pinterest to drive online sales

August 30, 2012

Recent studies on the selling power of Pinterest compared to Facebook and Twitter showed that the more recent social networking site does not have much of an…

Five ways to ruin a good sales force

by Harvey Mackay — Author, Mackay Mitchell

We've all read countless cautionary tales about once-mighty companies that lost their way. The horror stories usually blame products that haven't kept up, dumb…

Carmine Gallo on the five secrets revealed in the Apple Genius manual

The leaked training manual gives exclusive insight into how Apple succeeds at employee training and customer service.

JCP spurring Macy's profitability?

by Dale Furtwengler — President, Furtwengler & Associates, P.C.

In his August 8, 2012 New York Post article, "Macy's profit climbs 16%," James Covert states "[Macy's] Profit rose 16% as the New York-based retailer continued…

New AT&T flagship takes retail experience to the future

August 30, 2012

A new AT&T flagship store is set to open tomorrow on Chicago’s Magnificent Mile and aims to give customers a one-of-a-kind retail experience.

Bridgelux LED lighting refreshes retail interiors

Retailers have discovered that solid state lighting can reduce energy and maintenance bills, but more importantly, they are discovering that they can increase…

No NFC for iPhone 5

August 29, 2012

Speculation as to whether or not the next-generation iPhones would incorporate near field communication capabilities has been potent fodder for techies, but…

In-store map apps lead customers to purchases

August 29, 2012

Big-box retailers are trying to simplify the shopping hunt by helping customers locate items in-store with the use of navigation and inventory maps via a…

H&M to open in South America

August 29, 2012

South America will welcome its first H&M clothing store next year, as the retailer announced a new store opening in Santiago de Chile, Chile.

Apple Genius training manual reveals sales secrets

August 29, 2012

A leaked copy of Apple's Genius Training student workbook was examined in an article on gizmodo.com this week, and the contents were extensively revealing of…

Startup BYNDL wants to bring mobile payments to unattended retail

Tech originally used to accept cell phone parking payments now coming to vending, kiosks.

How Plink works: A conversation with CEO Peter Vogel

At this year's Retail Customer Experience Executive Summit, attendees got to spend some time with Peter Vogel, CEO of Plink, a platform that allows shoppers to…