The most common mistake made during a customer experience change, and how to overcome it

by Colin Shaw — Founder & CEO, Beyond Philosophy

I was once called into see a new client who had a problem they wanted to discuss: "We undertook research about 18 months ago on how we could improve our…

Emcien technology to help retailers understand customer-buying patterns

August 14, 2012

Emcien Corp. has released its latest version of EmcienPatterns, a solution that analyzes customer buying patterns to provide actionable insights for managing…

Casio releases business tablet aimed at retailers

August 14, 2012

Japanese electronics manufacturer Casio announced the release of an Android-based tablet designed for commercial and business use. Retail workers will soon be…

Retail Top 100 2012, No. 52: High-tech dressing rooms

August 14, 2012

UK retailer launches 'experimental' store

August 14, 2012

A UK-based general merchandise retailer, Wilkinson, is opening a new store and format called Wilko in Crawley, West Sussex, according to diyweek.net.

Charlotte Russe launches Facebook store

August 14, 2012

Charlotte Russe is launching newly redesigned e-commerce web and mobile sites that also leverage Facebook, according to a company press release from Fluid…

Putting romance back into retail

by Chris Petersen — Owner, IMS

Retailing has changed more in the last 3 years than in the past 3 decades. Actually, it is the consumers who have changed. They are shopping 24/7/365 anywhere…

HSN measuring mobile customer experience with ForeSee

August 13, 2012

Multichannel retailer HSN is now using ForeSee technology to measure and analyze the customer experience of its mobile-optimized site and mobile apps with the…

Total Wine & More: A toast to their success

by Annamaria Turano — Executive Director, MCAworks

Total Wine & More is truly "America's Wine Superstore." Currently operating 80 superstores across 13 states, Total Wine is driven to maintain its…

Everything that's wrong with retail summed up in one question

by Dale Furtwengler — President, Furtwengler & Associates, P.C.

During my presentation last week at the Retail Customer Experience Executive Summit, a question was asked that sums up everything that's wrong with retail…

Hello Kitty goes high fashion in Asia

August 13, 2012

Hello Kitty's first and only high-end fashion brand is heading toward its roots in Asia with the opening of 15 stores across the continent. Pynkiss boutiques…

His master's voice is in a tablet

by Bryan Pearson — President, LoyaltyOne

I regularly get questions from smaller businesses on how to "take the leap" to customer commitment when they don't even have the scale and budget to invest in…

How to get your customers to picture regret

by Bob Phibbs — CEO, The Retail Doctor

I was speaking at the Sturbridge Inn & Convention Center recently and had to print something at the business center. A guy was on the one computer checking…

FreeMonee raises $34M in 2nd round of funding

August 10, 2012

FreeMonee Network, a provider of consumer gift incentives, has announced $34 million in investment funding. This round is more than triple the initial $1…

Apple understands customers, so can you

Retail expert talks about the "Apple-ization of Retail."

5 tips to finding, keeping great employees

Retail Customer Experience Executive Summit attendees learned what topics to discuss with future hires.

Halfords Auto driving customer experience with feedback program

August 8, 2012

Halfords Autocentres has hired Empathica to run its new customer experience management program. The platform, which replaces a mystery shopping program…

5 ways to win at social media

Social media expert Dave Kerpen shares the secrets of using social media to increase the bottom line.

Tempur-Pedic opens flagship retail store

August 8, 2012

Tempur-Pedic International's first retail location is now open inside a 3,500–square-foot space in Natick Mall in Natick, Mass.

Same-day shipping wars begin

August 8, 2012

EBay is putting Amazon on notice. The online auction site is testing same-day retail delivery, a move that Amazon made a few weeks ago.