The missing link in retail customer experience

by Chris Petersen — Owner, IMS

As I make my rounds teaching Retail University around the world, one of the most asked questions is "how do we transform customer experience in retail stores?…

Employment limbo

by Doug Fleener — President and Managing Partner, Dynamic Experiences Group, LLC

Most employees leave a job for one of three reasons:

Airport electronics chain opts for touchscreen digital signage solution (Video)

July 31, 2012

Retail management solutions provider iQmetrix today announced that APW Brands, an airport-based retailer of consumer electronics and wireless accessories, has…

Price increases leading to more spending on back-to-school shopping

July 31, 2012

Consumers' days of cutting back-to-school spending are behind them, according to Deloitte's annual "Back-to-School" survey.

Study: Shopping is top use for tablets

July 31, 2012

Shopping is one of the most popular activities done on a tablet, according to a CouponCabin.com and Harris Interactive survey that found that 20 percent of…

Costco launching in-store 3D digital signage

July 31, 2012

Premier Retail Networks LLC, a Technicolor company and global provider of digital place-based media services, and Costco recently inked a multiyear agreement…

Australian daily seeks relevance through mobile commerce

Perth newspaper adds QR codes to advertisments to make shopping via a mobile phone easier.

Customer experience lessons from the NBC Olympic #epicfail

NBC shows us why retailers must cater to their customers' needs, not their own agendas.

London retailers marketing around Olympics

July 30, 2012

British retailers are taking advantage of the world's focus on London during this Olympic season. Department stores, including Selfridges, Harrods, Harvey…

Lower Manhattan getting retail makeover

July 30, 2012

Lower Manhattan is developing nearly 1 million square feet of retail space, but many wonder if there are enough shoppers and demand to fill the space…

Online retailers may retain sales with 'let's make a deal' plug-in

July 27, 2012

Netotiate, a direct consumer-to-retailer negotiation platform, has launched a plug-in that allows online shoppers to negotiate products directly on retailers…

New display case lock makes it easier to protect the merchandise

July 27, 2012

InVue has designed a new retail display case lock to help prevent theft. The IR2 Key featuring PowerTouch technology assigns a unique-to-store code that times…

RCE Podcast episode 5: Amazon profits plummet, more JC Penney news, and whether 'Made in America' still matters

Amazon made an awful lot of money in the second quarter - but kept only a fraction of it. We run the numbers in this episode, then talk about all of the news…

Major grocer looking for a buyer

July 27, 2012

SuperValu is for sale, but one analyst doesn't think its competitors will be in line to make a bid for the nation's third-largest supermarket chain. Instead,…

Redbox responsible for Coinstar's Q2 growth

Q2 earnings call detailed the company's new ventures, didn't address streaming service scheduled to launch this year.

Identive provides NFC tags for Olympic games

July 26, 2012

Identive Group Inc., an ID and security provider, announced it's jumping on the Olympics mobile-payment bandwagon. The company said its new tomPAY NFC tags are…

NRF releases infographic with top back-to-school trends for 2012

July 26, 2012

The National Retail Federation has released a new infographic filled with data relative to the upcoming back-to-school season.

Retail Top 100 2012, No. 53: Quick Response (QR) codes

July 26, 2012

Solution combines social media, online shopping

July 25, 2012

As if showrooming hasn't gotten easy enough, a new app is available to help consumers get not only their  friends' recommendations as they shop, but theWajam…

Study: CARQUEST ranked highest, Pep Boys lowest on customer satisfaction

July 25, 2012

Consumers are more satisfied with their shopping experiences at CARQUEST than at any other auto parts store, according to a new study by Market Force…