Socket Mobile, LightSpeed partner on interactive POS

July 10, 2012

Socket Mobile, a provider of mobile productivity solutions, is working with LightSpeed, a retail technology company, to design "Personalized selling with…

Tablet shopping is in; PC shopping is out

July 10, 2012

Tablet shopping is gaining on PC- and laptop-based sales and blowing away smartphone shopping.

The customer loyalty/customer experience conundrum

Retailers often make the mistake of equating customer loyalty with the customer experience.

Market-driven pricing

by Dale Furtwengler — President, Furtwengler & Associates, P.C.

A May 9, 2012 Bloomberg Businessweek article, "Macy's 1Q profit jumps 38 percent," attributes the company's success to its ability to tailor its fashions to…

Retail Top 100 2012, No. 61: Hollister

July 9, 2012

Amazon sellers playing hardball

July 9, 2012

Amazon's two million sellers are increasingly using high-speed trading tools to undercut one another, causing prices to fluctuate as often as every 15 minutes…

DVDNow rolls out in Costa Rica

July 9, 2012

DVDNow is launching this month in Costa Rica and is the first DVD kiosk company to enter the market, Scott McInnes, DVDNow Kiosks founder and CEO, said in a…

Jeweler launches gesture-driven tool

July 9, 2012

Jewelry Designer George Jensen is helping online shoppers get a hands-on experience with the launch of an augmented reality tool designed by Holition, a…

RCE Podcast episode 3: Why (most) retailers shouldn't worry about showrooming

July 6, 2012

New survey data reveals that most retailers have nothing to fear from the mobile-enabled consumer, and on today's call our panel discusses why that is - and…

Five ways to drive customer conversion rates in your stores

Increasing conversion rate is a sales opportunity that many retailers completely overlook.

Is your customer experience smashable?

When was the last time your loss prevention team became an Internet sensation because of excellent customer service? Well, that's what happened when Joshie…

Amazon phone to compete with Apple, Android devices

July 6, 2012

Amazon is developing a smartphone to compete with Apple's iPhone and devices running on Google's Android platform, according to Bloomberg News, which also…

Company attempts to 'revolutionize checkout' with mobile platform

July 6, 2012

After a successful test project in a Washington supermarket, QThru is officially launching its mobile platform allowing shoppers to scan items with their…

Best Buy: Another retailer copying Apple

July 6, 2012

Best Buy Co. is hoping to channel a bit of Apple's success by copying its design, according to the The Wall Street journal, which featured a photo of Best…

Skype Station digital signage kiosks taking off

Estonian tech company says new Skype-capable kiosks will drive traffic and ad revenue for customers.

Skype Station taking off

Adtech, an Estonia-based company, has designed kiosks that facilitate video calls but also serve as a marketing platform for deployers.

Meridian releases auto dealership kiosk

July 5, 2012

Automobile dealerships can now deploy a new kiosk designed by Meridian and Adam Technology that allows customers to view services by their vehicle year, make…

Retail Customer Experience Executive Summit adds 3rd day for Social Media Bootcamp

July 5, 2012

RetailCustomerExperience.com is adding a third full day, focusing on helping retailers navigate social media, to its annual Retail Customer Experience…

Retail Top 100 2012, No. 62: Nike

July 5, 2012

Get the easy stuff right

by Micah Solomon — president, four aces inc

A perfect product or service won't take you far if you serve it up cold. Lack of caring delivery will sink most any perfect product or service.