Shoppers can print custom greeting cards from Kodak kiosks

July 17, 2012

Shoppers looking for the perfect greeting card with no luck can design their own now that Kodak has partnered with California-based Greeting Card Universe.

Retail Top 100 2012, No. 58: Whole Foods

July 17, 2012

Why don't the old customer service ways work anymore?

by Micah Solomon — president, four aces inc

"Why don't the old ways work with customers anymore?" I hear this question frequently when I'm speaking at a business event or starting a new customer service…

Report: Mobile retail commerce rises in second quarter, social shopping drops

July 16, 2012

Mobile shopping rose while social media sales fell, providing an indication of where U.S. retailers may invest in order to capture the attention and loyalty of…

Slate: Amazon's same-day shipping will 'hose brick-and-mortar stores'

July 16, 2012

While Amazon has been beating up on local retailers with its lower prices, brick-and-mortar stores have had the competitive advantage when it comes to shoppers…

Samsung's new store copying Apple?

July 16, 2012

Best Buy made headlines last week with its new store design modeled after Apple stores; this week, it's Samsung, the Korean company that Apple has already…

Meet your new gift registry: Pinterest

I'm planning a party for my younger sister. Usually, I flip through magazines or ask friends for ideas. However, this time I went straight to Pinterest.

Retail purchases fall .5%

July 16, 2012

Retail sales dropped by .5 percent in June in the U.S., making it the third month in a row for decreased sales, according to Bloomberg, which reported that…

Tokyo toy co testing augmented reality kiosks

July 16, 2012

A Tokyo toy company is testing kiosks with augmented reality capabilities to allow shoppers to interact with toys even when they're still in packaging.

Klout: More social influence equals a better customer experience?

by Colin Shaw — Founder & CEO, Beyond Philosophy

I was very interested to see that organizations are starting to provide a better customer experience to people that have more social influence. You may have…

The customer-centric retail pricing zone

Analyzing shopping patterns across multiple stores allows for a more profitable pricing-zone strategy.

Best Buy Canada selects Stibo multichannel platform

July 12, 2012

Stibo Systems has announced that Best Buy Canada has selected its solution to optimize its customer's online and mobile e-commerce experience. Best Buy Canada…

Retail Top 100 2012, No. 59: Williams-Sonoma

July 12, 2012

There's no room for revolutionaries on Wall Street

by Doug Stephens — President, Retail Prophet Consulting

Several months ago, JC Penney CEO Ron Johnson and his newly formed executive team made some significant changes to the pricing and promotional structure for…

Study: Young shoppers want integration of online, store experience

July 11, 2012

Millennials rely on brick-and-mortar stores and technology equally to access information or to gain insights about a product they plan to purchase, according…

Technology prevents online shoppers from visiting dead links

July 11, 2012

WebCollage Inc., a provider of product information to retail websites, is now offering E-Tale's Where to Buy technology that helps major brands connect…

Nivea promotes products via digital shelf

July 11, 2012

Nivea in Germany is replacing some of its standard in-store product shelves with the digital multidisplay shelf-edge display solution designed by Crystal…

Bailey Banks & Biddle revamps in-store, online experience

July 11, 2012

Luxury jeweler Bailey Banks & Biddle is revamping its in-store and online shopping experience by implementing a new design studio, according to a company…

Retail Top 100 2012, No. 60: Bloomingdale's

July 11, 2012

What would happen if all the store signs were removed?

by Chris Petersen — Owner, IMS

Ever look around a store and notice all the signs? At least in technology stores you can't miss them. There seems to be a plethora of signs touting the latest…