News & Media
Call center coaching: Five tips to ensure your success
by Peggy Carlaw — VP, Impact Learning Systems
Managing staff — in any form — is hard work and requires a well-stocked repertoire of people skills, business acumen, and the ability to juggle multiple…
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The top retail tech deployments of the year ... so far
Industry experts discuss a few solutions that have enhanced the customer experience.
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YCD fuels digital signage for Diesel
May 22, 2012
YCD Multimedia, a global provider of smart digital media solutions to the retail business world, announced that Diesel, designers of high-end, ready-to-wear…
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Can you steal an experience?
by Mike Wittenstein — Customer Experience and Service Designer, Storyminers
"Stealing an Experience" is completely different at the consumer and professional levels. At the consumer level, it might mean watching two movies on one…
read nowKiosks help IKEA track customer loyalty
May 21, 2012
IKEA's new kiosk-based loyalty program IKEA FAMILY has already attracted more than 1.6 million members since its launch a few months ago.
read nowApp allows retailers to control Internet experience on tablet kiosks
May 21, 2012
ArmorActive's new closed Internet browser app, ActiveKiosk, for the iPad and other iOS devices is now available for free on iTunes. By either limiting or…
read nowCharlotte Russe selects Innotrac for e-commerce solution
May 18, 2012
Innotrac Corp., a commerce provider integrating digital technology, fulfillment and contact center solutions, is helping Charlotte Russe run its e-commerce…
read nowCanadian comm company Rogers redesigns stores
May 17, 2012
Rogers Communications, Canada's largest provider of wireless voice and data communications services, has launched its new retail store concept with the grand…
read nowDespite reboot, JCPenney still struggling
May 17, 2012
It's not looking good for JC Penney despite its new look and goal to turn around sales. The company reported Tuesday that its first quarter loss was bigger…
read nowTexas shoppers can fund PayPal accounts at Coinstar kiosks
May 17, 2012
PayPal and Coinstar are testing a secure way for consumers to fund their PayPal accounts with cash and coins at select grocery stores through Coinstar kiosks.
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How customers are driving mobile POS
by John Kenney — SVP, Business Development, Stella Nova Technologies
Retail stores are in a push for customers to drive their shopping experience—from selection to checkout. At the same time, customers are looking for a…
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Social media has the power to kill pink slime
by Chris Petersen — Owner, IMS
Bettina Siegel is the poster child for what a blog can do.
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Why customers seem scarce - part 3
by Dale Furtwengler — President, Furtwengler & Associates, P.C.
In the previous two segments (1, 2) we learned how industry overcapacity, a dying industry and a perception that our competitors' offerings are superior cause…
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Roundtable: Vidal Sassoon's lasting legacy for retail
by James Bickers — Editor, Networld Alliance
The beauty pioneer changed the way people think about hair and built a retail empire in the process.
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When choosing means losing time
by Lisa Biank Fasig — Director, JZMcBride and Associates
On a recent trip to a popular local pottery shop – the kind of place where everything is made on the premises by hand – I was faced with an unexpected dilemma…
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