ICX intros ICX, BCX Advisory Council

Networld Media Group, the parent company of the ICX Association, is transitioning the Interactive Customer Experience Association Board to the Interactive…

Eye care brand taps PPDS for digital signage

January 18, 2024

Finland-based eye care specialist Silmäasema has partnered with Philips Professional Display Solutions (also known as PPDS) for digital signage in its retail…

Mobile use, tech spend rebounds

January 17, 2024

Mobile, in terms of consumer spend and use, has rebounded after a one-year market slowdown in 2022 with consumer spending increasing to $171 billion, a 3% gain…

Revamping in-store customer engagement: Making shoppers feel ‘something spectacular’

by Geoffrey Boal — Vice-President Client Services, Match Retail

In today's retail environment, personalization is no longer a luxury; it's a necessity.

Walmart boasts largest drone delivery footprint

January 17, 2024

Walmart is expanding its drone delivery footprint and it will soon be available to 75% of the Dallas-Fort Worth area. That's about 1.8 million additional…

American Airlines redesigns reward program with updates

January 16, 2024

American Airlines has updated and redesigned it AAdvantage rewards program.

Lowe’s launches MyLowe’s rewards loyalty program for DIYers

January 16, 2024

Lowe's has launched a loyalty program aimed at the do-it-yourself customer.

Navigating the shifting landscape of consumer spending habits

by Paul Maguire — Head of Retail/CPG Delivery at Endava, Endava

Retailers need to foster a customer-centric culture by investing in employee training, development, and recognition. Engaged and empowered employees are more…

Monday best customer message day of the week

January 15, 2024

When it comes to a SMS marketing campaign retailers may want to focus on one specific day of the week — Monday.

BJ’s Wholesale Club opens in North Jacksonville, Florida

January 15, 2024

BJ's Wholesale Club now has a location in North Jacksonville, Florida, and the store marks the brand's 242nd club.

Few consumers satisfied with in-store, online shopping experiences

January 12, 2024

Just 9% of consumers are satisfied with the in-store shopping experience, and just a touch more, 14%, feel the same about online shopping.

Leverage post-purchase tech to build lifelong fans

by Ken Rapp — CEO, Blustream

With cost-effective product ownership technology, retailers can stay competitive, get more from their customer acquisition costs, and create meaningful…

Coupon, retail app use on rise

January 12, 2024

Consumers are increasingly using coupons, loyalty programs and retail apps, according to a survey from Swiftly.

Consumer auto brand loyalty grew in 2023

January 11, 2024

The U.S. consumer automotive brand loyalty grew in 2023, according to a study released by LexisNexis Risk Solutions.

Men’s Wearhouse opens store in Bala Cynwyd, PA

January 11, 2024

Men's Wearhouse has opened a store in Bala Cynwyd, Pennsylvania, just outside the Philadelphia metro area.

Leveraging AIoT video technology to improve retail efficiency

By leveraging high-definition cameras and AI analytics, AIoT powered video systems offer features like remote inspection, crowd density monitoring, heat…

Presented by RetailCustomerExperience.com

Tech industry revenue increase coming this year

January 10, 2024

The U.S. consumer technology industry will grow 2.8% this year and consumers will discover lower prices on many tech products.

E-commerce isn’t just about the giants anymore

by Jessica Chiu — VP of Strategic Partnerships, Americas, Airwallex

More than 80% of Americans shop online, and more than 50% prefer e-commerce to in-store retail. And it’s not just how they shop, it’s what and where they shop…

Loss prevention driving retail store tech investment

January 10, 2024

Retailers are focused on omnichannel efficiency and also wrestling with loss prevention and both are driving store tech investments.

MDM takes customer experience to the next level

by Retail Customer Experience

A deep dive into the symbiotic relationship between the growing demand for self-service solutions and the transformative potential of MDM in shaping a superior…