Teddy bear is Ikea’s big seller these days

January 9, 2024

The Djungelskog teddy bear is flying off the shelves at Ikea.

Returns pose big work load for retailers

January 9, 2024

This month may well be busier than all the holiday seasons combined for retailers as there has been a 42% year over year increase in the number of returns just…

Costco installs off-grid electrification at distribution center

January 9, 2024

Costco Wholesale has deployed its first U.S. fleet of off-grid electrified structures at its Mira Loma, California, distribution center, according to a press…

Chatmeter Unveils the Future of Reputation Management with Launch of Pulse AI: Signals

Multi-location businesses have traditionally used keyword-matching sentiment analysis and Net Promoter Score surveys to get a surface-level understanding of…

How retailers can make brick-and-mortar consumers' first choice

by Sam Vise — CEO and Co-founder, Optimum Retailing

By “surprising and delighting” customers, adding amenities, and incorporating treasure hunts into stores, retailers can deliver exceptional in-store…

Wall Street Journal arts critic joins anti-self-checkout movement

January 5, 2024

Joanne Kaufman, an arts and entertainment critic, has joined the chorus of pundits who want to see self checkouts go away at retail, according to an opinion…

Using AI to battle declining profitability in convenience stores

by Jerry Abiog — CEO & Co-Founder, Standard Insights

By leveraging first-party data and using AI in personalizing recommendations, inventory forecasting, and optimizing pricing, retailers can improve sales and…

American Freight debuts store format featuring improved shopping experience

January 5, 2024

American Freight has launched a new store layout promising customers an upgraded shopping experience.

AI ranks high on retail CX 2024 predictions

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

When it comes to 2024 retail customer experience leaders expect AI to play a starring role given its prominence in 2023.

Holiday season online spent hit record-setting level

January 4, 2024

A record $222.1 billion was spent online this holiday season — $10.4 billion more than last year.

Consumers love paying with points

January 4, 2024

Consumers are embracing the pay with points redemption opportunity with 84% stating they would use the loyalty currency option if offered.

Retail returns hits $743B in 2023

January 3, 2024

Total retail returns in 2023 hit $743 billion, according to a National Retail Federation and Appriss Retail report.

Target locking up underwear ticks off shopper

January 3, 2024

A Target customer wasn't too happy to find that underwear he was thinking of buying was locked up in a glass security section.

India mall debuts robotic cotton candy machine

January 3, 2024

A cotton candy vending machine that uses a robotic arm has been introduced in Punjagutta's Next Galleria mall in Hyderabad, India, according to a…

Unwrapping loyalty: 3 powerful tactics for post-holiday success

by Sai Koppala

January offers retailers another enticing opportunity to make gains with shoppers at a time when competitors are taking their eye off the ball.

Woman wanted for stealing $600 in merchandise at Target self checkout

January 2, 2024

Police in Chambersburg, Pennsylvania are looking for a woman they claim stole more than $600 worth of merchandise from a Target store while using a…

Costco taps digital signage to revolutionize store associate engagement

by Daniel Brown — Editor, Networld Media Group

In today's episode, we sit down with Guy Silver, employee communications director at Costco, to hear how the retail brand partnered with Appspace in its…

TikToker claims he was shortchanged at Zara self-checkout kiosk

January 2, 2024

A TikToker recently posted a video of himself using a self-checkout machine at a Zara Miami store and complaining that he should get a discount for having to…

Carrefour debuts automated grocery store in Belgium

January 2, 2024

Carrefour, a Paris-based supermarket chain, has introduced an unattended store in Belgium called Carrefour BuyBye that consists of refrigerated vending…

Catch up on informative retail CX webinar insights

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

RetailCustomerExperience is home to a bounty of informative webinars. In case you missed a few during 2023 here's a quick easy list for catching up.