New Balance opens Boston 'Experience' store

April 13, 2012

New Balance is stepping up its game with a new 2,500-square-foot high-tech store at Copley Square in Boston that opens today. The store features artistic…

Fujitsu demos mobile, kiosk printers

Fujitsu recently launched a new mobile printer designed to work with Apple iOS systems but also has a version for Android formats. Cherryh Butler of…

RedDotNet launches NFC integrated kiosk

RedDotNet showed off its 15-inch, NFC- integrated kiosk at CETW in San Francisco. Robb Kirschenmann, the company's vice president of operations, spoke with…

Digital Signage Today publishes updated buyer's guide for media players

April 12, 2012

Digital Signage Today has published the 2012 edition of its Digital Signage Media Player Comparison Guide.

3 ways to stop theft at the self-checkout

Security experts give tips on protecting inventory.

Gucci unveils mobile POS program

April 12, 2012

Gucci sales associates at select U.S., Europe and Asia locations are equipped with personal Apple iPhone 4S devices to provide shoppers with a more convenient…

Harbortouch releases POS software for retail merchants

April 12, 2012

Harbortouch, a national supplier of touchscreen point-of-sale systems, has launched new versions of its free POS system program for the retail, spirits and…

Golf retailer opens experiential store in Baltimore County

April 12, 2012

Golfsmith, the nation's largest specialty golf retailer, is opening a high-tech 22,000-square-foot facility this week in Baltimore County, Md. The store will…

Big-box retailers shifting focus to smaller stores

April 12, 2012

Big-box retail came alive in 1962, when Walmart, K-Mart, and Target opened their first stores, but after nearly 50 years of kicking mom-and-pop shops to the…

Beating the showrooming blues

by Jeff Weidauer — Vice President, Marketing & Strategy, Vestcom International, Inc.

Today's Wall Street Journal carries an article on what's being called "showrooming." This is a relatively new activity where shoppers go to a local brick &…

Are Best Buy's best days behind it?

by Lisa Biank Fasig — Director, JZMcBride and Associates

The news that Best Buy CEO Brian Dunn left the company yesterday created quite a stir across Wall Street and the retail sector. It may also have consumers…

Macy's using Lilitab iPad kiosks to market 'Fashion Star' merch

April 11, 2012

Macy's is using Lilitab iPad kiosks to feature the clothing it's selling from NBC's reality television series "Fashion Star."

Study: How grocery shoppers use digital media

April 11, 2012

More than 23,000 shoppers participated in a survey that has generated insights about how best to market to customers in today's increasingly multi-channel…

CXPA accepting CX innovation nominations

April 11, 2012

The Customer Experience Professionals Association (CXPA), an international non-profit organization created to guide and enhance the growing field of customer…

Bragability

by Doug Fleener — President and Managing Partner, Dynamic Experiences Group, LLC

Bragging is usually regarded as a less-than-admirable quality in a person, but I actually enjoy hearing people blow his/her own horn. Excessive self-importance…

IMG hopes its kiosk will give a new face to customer service

IMG recently launched ASK, the Autonomous Sales Kiosk, a gesture-driven kiosk with a virtual salesperson on screen that helps consumers shop. It can also be…

Nordstrom goes mobile

April 10, 2012

Nordstrom is removing long lines from its shopping experience by arming its employees with modified iPod Touches. The devices come equipped with merchandise…

Sears Canada launches smartphone app

April 10, 2012

Sears Canada is officially the country's first department store to put a fully transactional mobile website online as it recently launched its apps for iPhone…

Best Buy CEO resigns

April 10, 2012

Best Buy Co. Chief Executive Brian Dunn resigned today, according to the Wall Street Journal. Just a few weeks ago, Dunn announced a strategy for the…

RAMP: Software allows retailers to remotely manage all solutions (video)

Joseph Grove of Retail Customer Experience discussed the solution with Kaseya's Ray Barber.