CETW12: KioWare develops software for Android-based kiosks

KioWare has increased its protection of Android-based kiosk solutions for retail environments. The company’s president, Jim Kruper, explained to Joe Grove…

CETW12: Olea debuts small footprint kiosk

Olea Kiosks unveiled its MetroLite kiosk designed for retailers looking to deploy a machine with a small footprint. RetailCustomerExperience.com’s Joseph…

CETW12: Zebra demos on-demand gift card kiosk

Zebra showcased its on-demand gift card kiosk in San Francisco at Customer Engagement Technology World.

CETW12: Nanonation rocks out its digital signs

Nanonation's Bryan Fairfield chats with RetailCustomerExperience.com’s Cherryh Butler about some of its newest solutions at CETW 2012 San Francisco, including…

RAMP: Getting customer feedback without boring surveys

Talking to customers is the only way to keep them happy, according to Saygent, a company that has designed an open-voice feedback system that asks customers…

Self-checkout kiosks: Love 'em or leave 'em?

April 9, 2012

It seems self-checkout is either loved or hated. While Walmart and CVS are adding more self-scanning lanes, at least two grocery chains — Albertson's and Big…

Why pet stores are thriving

April 9, 2012

Pet stores are thriving, and some retail experts think it's because they are catering to pet owners who treat their animals like family members, Joanna Felder…

Sephora gives shopping a makeover

April 9, 2012

Sephora is hoping to modernize retail with a social and mobile makeover. The beauty retailer's new platform includes a new personalized Web experience, new…

GNC upgrades phone app to enhance store experience

April 9, 2012

GNC Holdings Inc., the nation's largest specialty retailer of health and wellness products, has enhanced its new iPhone app and has also made it available to…

NRF announces Top 10 finalists of video contest

April 9, 2012

The National Retail Federation today announced the top 10 finalists of its "This is Retail" video contest, determined after a week of public voting through…

Wine store enhances shopping experience with new app

April 9, 2012

Customers of Hi-Time Wine Cellars, a 24,000-square-foot wine and spirits store in Costa Mesa, now can access a plethora of information via their phones to help…

JCP's ads don't square

by Dale Furtwengler — President, Furtwengler & Associates, P.C.

When JCPenney announced its new pricing strategy, I was one of the few who applauded the move. After seeing their ads, I'm not so sure I was right in doing so.

Can Penney's squareness lead to loyalty?

by Lisa Biank Fasig — Director, JZMcBride and Associates

Being fair and being loyal are not the same thing. But can one engender the other?

Kony explains its mobile application platform

Mobile Payments Today spoke with Chris Dean from Kony at the recent Retail RAMP conference in Chicago. Chris talked about the company's mobile application…

CETW12: Digiboo kiosk offers new way to download movies

Jeff Karbowiak, COO of Digiboo, spoke with KioskMarketplace.com at the PFU booth at CETW March 29, 2012 in San Francisco about his new kiosk solution that…

Study: French e-commerce growing despite delivery kinks

April 6, 2012

Although 91 percent of French consumers shopped online over the past year, 27 percent asked for a refund at least once because of delivery hassles, according…

Pet store chain launching kiosk program

April 6, 2012

Pet Planet, a 41-store chain based in Canada, is rolling out a pet nutrition and health consultation program using kiosks, according to petproductnews.com.

March retail sales trend up

April 6, 2012

March was a good month for the nation's retailers. Major chains posted a 4.3 percent sales increase in March compared with the same month a year earlier…

CETW12: How to integrate touchscreens with tablets in retail (Video)

Touch tech firm reimagines the retail space at Customer Engagement Technology World.

Why consumer confidence deserves much less attention

by Doug Stephens — President, Retail Prophet Consulting

To say things have changed since 1967 is an understatement. Much of the technology we take for granted today was merely science fiction then. National…