Gymboree using hybris to offer multichannel shopping

April 5, 2012

Gymboree Corp. is using hybris, a provider of multichannel commerce and communication software, to enhance its e-commerce efforts and provide a cohesive…

Amazon.com is America's 'most relevant retailer'

April 5, 2012

Amazon.com is America's most relevant retailer of any kind, according to a study by Brodeur Partners that ranked the Top 10 most relevant retailers.

CETW12: Digital Darwinism means only the engaging survive (Video)

by Christopher Hall — writer, self

Creating experiential DOOH campaigns: It's a retail jungle out there; only the adaptable and engaging will survive.

Grocers launching mobile, digital couponing system

April 4, 2012

After a one-year pilot study of its in-store digital coupon system that uses Bluetooth technology to offer value and savings to consumers, Savvy Penny is soon…

Online shoppers embracing live chat options

April 4, 2012

Online shoppers in the U.K and the U.S. are embracing live chatting options as a way of communicating with retailers, according to a study by LogMeIn Inc. and…

Study: Mobile isn't the end for brick-and-mortar stores

Most consumers still want to shop in stores.

Canadian DVD kiosk co hoping to fill void left by Blockbuster

April 3, 2012

Canada has launched its first franchised DVD-rental kiosk company, Planet DVD, according to Canadian Business.

Samsung opening retail sites in Canada

April 3, 2012

Samsung Electronics Canada is opening several retail stores in Canada, hoping to compete with rivals Sony Corp. and Apple Inc., according to the Financial Post.

Key Innovations launches new pay terminal

April 3, 2012

Key Innovations has launched its KiSC unattended payment terminal that works with existing touchscreens, according to a company press release. The solution is…

Company providing hardware, software to turn iPads into kiosks

April 3, 2012

Streamzap, founded in 2000, is hoping to provide retailers with the tools to turn iPads into self-service kiosks. It says it is the only company to design and…

CETW12: NCR integrating mobile with digital signage, kiosks (Video)

NCR partners with app company to create a chain from digital signage to mobile to self-service kiosks.

Australia reports increase in February retail sales

April 3, 2012

Australian retail sales increased last month, led by gains at department stores and newsstands in an economy driven by mining investment, according to…

CETW12: Loyalty program uses tablets, smartphones for easy adoption

RewardMe makes it easy for retailers and consumers to embrace loyalty programs.

EMV in the U.S.: An undecided future

April 2, 2012

Though the transition to EMV seems all but inevitable, card-issuing banks still don't know exactly what EMV standards look like, said an article from American…

Saks selects Oracle apps to help drive cross-channel growth

April 2, 2012

Saks Incorporated has selected Oracle Retail Merchandising, Planning and Optimization applications and the Oracle E-Business Suite 12.1 to help integrate…

Russian sportswear company hopes Olympics increase brand awareness

April 2, 2012

Russian retailer Bosco, owner of Moscow's GUM department store, will supply clothing for the Russian, Ukrainian and Spanish teams at this summer's Olympic…

Canadian grocer launches apparel line to compete with Walmart, Target

April 2, 2012

Loblaw's Joe Fresh, Canada's biggest grocer, opened a flagship store last week on Manhattan's Fifth Avenue, but instead of meat and produce, it's selling…

CETW12: RewardMe takes loyalty mobile

RewardMe is a new loyalty program that uses an iPad kiosk to register users via cellphone numbers. RetailCustomerExperience.com's Cherryh Butler interviewed…

CETW12: NCR & Screenreach, integrating mobile in retail digital signage and kiosks

NCR Retail showcased its new joint effort with Screenreach that merges digital signage and mobility in retail at this year's spring Customer Engagement…

The agony and the ecstasy of online product reviews

by James Bickers — Editor, Networld Alliance

Today's xkcd comic is a pretty brilliant illustration of just how frustrating online product reviews have become for consumers.