News & Media
Cracking the code of using robotics in retail
by Gavin Donley — Head of Marketing, Brain Corp
Embracing robotics is not just a technological evolution but a strategic imperative for retailers aiming to thrive in the ever-more competitive retail…
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Look Back: Top retail customer experience blogs of 2023
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
RetailCustomerExperience is home to wide-ranging blogsphere. Here’s a look at top blog contributions during 2023.
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A look at 2023 trends and what’s ahead in 2024
by Lori Bruss — VP of Marketing, Speedeon
Data is key for better understanding your target audience and with the right data — consumers will be less inclined to hit the dreaded unsubscribe link and run…
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Uniqlo self-checkout counter for apparel wins kudos
December 28, 2023
Uniqlo, an apparel store that allows customers to check out purchases at a counter that uses radio frequency identification technology to process the…
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Look Back: Top retail CX stories of 2023
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
The year 2023 was one of retail innovation when it comes to retail customer experience. In case you missed any coverage, here’s a rundown of top brands and…
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5 Reasons for Touch Screen Tables
Discover the benefits of interactive touchscreen tables for your business. With specialized software and intuitive user interfaces, touchscreen tables provide…
Presented by eyefactive GmbH
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How retailers can increase customer acquisition, boost conversions with tech advancements
by Oren Inditzky — VP of Online Stores, Wix
As technology evolves, there will be more tools and opportunities for technology to do the work so retailers can focus on expanding product and service…
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Vending innovation: Play the guitar for beer
December 27, 2023
A New Zealand brewery, Panhead Custom Ales in Wellington, has introduced a vending machine that is operated by a person playing an attached electric guitar.
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Look Back: Top 2023 retail customer experience news
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
It was a big year of retail customer experience news as brands innovated, expanded strategies and embraced AI.
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Black Rifle Coffee retail stores deploy digital signage
December 26, 2023
Black Rifle Coffee, a coffee brand that has branched into retail coffee locations, has partnered with Creative Realities, which offers digital signage, and…
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Tip ask at self checkout irks airline employee
December 26, 2023
An airline employee who purchased a soda and a pack of gum from a self-checkout machine in a store took exception to a tipping request, marking the second such…
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Catch up with the CX Innovator Podcast
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
In the latter half of 2023 Networld Media Group launched a podcast all about customer experience. In case you missed the first few recordings here's an easy…
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Improving the post-purchase experience to ensure customer retention
by Sara Krypel — PR, commercetools
This holiday season, retailers should focus on three key enhancements to the post-purchase experience to keep their customers loyal and avoid revenue loss due…
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Airport self screening security kiosks landing in January
December 22, 2023
Passengers will be able to complete the screening process with minimal to no assistance from transportation security officers at Harry Reid International…
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Making learning and development a priority in retail
by Jill Stefaniak — Chief Learning Officer at Litmos and Associate Professor at University of Georgia, Litmos
Learning and development is a key tactic to making sure that employees can provide the positive retail experience necessary to create repeat customers in a…
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Telecom intros autonomous store with self-serve parcel robot
December 22, 2023
Etisalat by e&, a telecom provider in the United Arab Emirates, has introduced an autonomous store known as EASE (Etisalat by e& Autonomous Store…
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Swipe fees could cost consumers this holiday season
December 21, 2023
The swipe fees banks charge retailers to process credit card purchases could cost consumers nearly $20 billion in higher prices this holiday season.
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2 tech innovations to supercharge the holiday shopping experience
by Jonathan Nikols — Senior Vice President, Global Enterprise Americas Verizon Business, Verizon
One way that retailers can help ensure that wait times are kept to a minimum is by removing unnecessary steps and touch points.
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Influencers may not be so influencing this holiday season
December 21, 2023
Blanket influencer endorsements for products could potentially harm sales in the last week of holiday shopping, according to a Storyblok survey that polled…
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Walmart self-checkout kiosks feature pay-over-time
December 21, 2023
Walmart shoppers will be able to use Affirm's pay-over-time options at self-checkout kiosks at more than 4,500 U.S. Walmart stores, according to a press…
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