Building loyalty the Hsieh way

by Lisa Biank Fasig — Director, JZMcBride and Associates

Perhaps it has something to do with our general fondness for footwear and do-goodery, because when it comes to delivering a positive image, Zappos.com walks…

Udi's Food using ShelfX self-checkout

February 13, 2012

ShelfX, a provider of a self-checkout and inventory management solution, announced today that Udi's Food will integrate the system to shorten customer…

OfficeMax second retailer to pilot PayPal's in-store solution

February 13, 2012

PayPal is testing it's point-of-sale system in Office Depot Inc. stores. This is the second high-profile retailer known to be working with PayPal on perfecting…

Retailers asking suppliers to lower prices

February 13, 2012

Suppliers should consider adjusting pricing models to help retailers planning to expand into global markets, said Peter Birtles, the CEO of Super Retail Group.

IBM partners with David Jones

February 13, 2012

IBM has signed a multi-million dollar deal with David Jones, Australia's longest-standing department store group, to develop a cross-channel retail platform…

Reflect Systems, Inc. Announces Next-Generation Digital Signage Software Suite, ReflectView 6

Enhanced Software Offers Users Unmatched Control and Customization Capabilities for Digital Signage and Interactive Solution Deployments

Boomers buying more online products than Gen Y

February 10, 2012

Shoppers ages 50-54 lead the charge when it comes to purchasing health and beauty products online (52 percent), and shoppers ages 45-49 are purchasing more…

Floral retailers gearing up for Valentine's Day

February 10, 2012

Valentine's Day flowers symbolize more than love; they represent prosperity for the retail industry. And business is looking good not only for American…

Shopping cart abandonment rate set to rise again in 2012

The shopping cart abandonment rate reached a new all-time high of 72 percent by the end of the year.

Good selling is good service; Good service is good selling

Sales and service are not separate functions. They are two sides of the same coin.

Chinese sportswear company targets U.S. online shoppers

Li-Ning, China's No. 1 domestic sportswear company, is targeting Americans with a new e-commerce site.

Kodak changing business focus, emphasizing retail kiosks

February 9, 2012

Eastman Kodak Company announced today that it plans to phase out its dedicated capture devices business — comprising digital cameras, pocket video cameras…

For retailers, too many choices leads to 'just looking'

by Bob Phibbs — CEO, The Retail Doctor

I was intrigued by an article in the Los Angeles Times entitled "Too Many Choices Can Tax the Brain Research Shows." It said in part, "Americans have come to…

Google may open its first stand-alone retail store

February 9, 2012

Google Inc. may open its first stand-alone retail store in its European headquarters in Dublin after a trial at a computer shop in London, according to…

Four customer experience management predictions for 2012

by Kimberly Nasief — President, Measure Consumer Perspectives

Customer experience management is going to undergo some serious changes in the coming months, thanks to mobile technology and social media. And I can make a…

Virtual Piggy gives kids an m-payment app of their own

February 9, 2012

Mobile payments are about to get kid-friendly. Virtual Piggy, Inc. announced it has released a new mobile iOS application that will let parents and kids manage…

JCPenney: A new, well-reasoned approach to retailing

by Dale Furtwengler — President, Furtwengler & Associates, P.C.

CEO Ron Johnson rolled out a new plan for JCPenney that includes:

Webinar provides simple overview of the complexities of EMV

February 8, 2012

Retail Customer Experience recently hosted the webinar "EMV is coming to the U.S. ...are you ready?" The live event, sponsored by Cryptera, is now available…

Duane Reade wins design award

February 8, 2012

Duane Reade's flagship store in Manhattan's financial district took first place honors in the Convenience Store/Pharmacy category at the Retail Design…

Designer Michael Graves, Target to end partnership

February 8, 2012

After a 15-year collaboration, designer Michael Graves and Target are parting ways.