Five ways to lose your Facebook business page fans

by Bob Phibbs — CEO, The Retail Doctor

Creating a Facebook business page for your small business and then growing your fan base has become a focus for many businesses and has the potential to be a…

4 retailers with hot summer marketing tactics

Retail experts discuss how to incorporate summer into marketing plans.

RCE Podcast episode 4: Mobile retail marketing and Walmart's innovative approach to back-to-school

The mobile phone brings with it an almost infinite array of possibilities for retail marketers, but new innovations bring new concerns about ethical marketing…

Small pet retailer still running with the big dogs

The CEO of a small chain of pet boutiques explains how he competes with big-box competitors.

Forecast: Women's clothing sales, online chatter about discounts to surge in Q3

July 19, 2012

In-store sales of women's clothing are expected to see a 9.2 percent increase in the third quarter of 2012, according to a just-released IBM analytics-based…

Commentary: Paying attention to the Retail Rule of Six

Loyal customers are six times more likely to rebuff competitive offers, especially price-based offers.

Feet in the lettuce: The curious incident of employees, social media and a brand

How three employees, one smartphone and a social website threw a major company into crisis mode

Retail Top 100 2012, No. 56: L.L. Bean

July 19, 2012

Golf retailer seeing lift from mobile website

July 19, 2012

Specialty golf retailer Golfsmith is using mobile cloud technology from Moovweb to run its experimental mobile website and iPhone app. Golfsmith's desktop…

JC Penney to eliminate standard checkout

July 19, 2012

J.C. Penney CEO Ron Johnson is on a mission to eliminate traditional checkout by the end of 2013. In its place, he's pushing mobile and self-checkout, telling…

Online cash-as-gift registries may replace in-store wedding registries

July 19, 2012

While wedding registries have been an easy way for retailers to get traffic, one website is betting that many betting engaged couples would rather receive cash…

School supply lists going digital at Walmart

July 19, 2012

Nearly 80 percent of moms with children in kindergarten to 12th grade consider back-to-school a time for a fresh start, according to a study conducted by…

5 ways retailers can get more from digital signage

July 19, 2012

Scala Inc. recently offered five tips for retailers looking to get started with digital signage systems to educate consumers about available products and…

The impact of omnichannel on specific retail segments

Peggy Casey and Bharat Popat with Cisco talk about key omnichannel trends facing retail stores and e-commerce operators.

Charming CHARLIE adds in-store experience analytics tool

July 18, 2012

ForeSee, a customer experience analytics company, has announced that it will measure and analyze the in-store customer experience for Charming CHARLIE.

Study: One in 10 smartphone owners have written a review while in-store

Mobile and social customer experience strategies are becoming more important than ever for brands.

Macy's, shopkick instantly launch mobile rewards program

July 18, 2012

Macy's is the latest retailer to fully roll out shopkick, a location-based shopping app that rewards shoppers for walking into stores and interacting with…

Loyalty means never having to say, "Eat that second doughnut"

by Bryan Pearson — President, LoyaltyOne

Smart marketers know that the key to winning customer loyalty is through using personal data in a way that benefits both the company and the consumer.

Petco discovers shopping trends with new analytics solution

July 18, 2012

Petco is learning about its customers with a new text analytics solution from LivePerson Inc., a provider of real-time engagement solutions. The pet store…

Digital sign co unveils e-paper products to create seamless retail solution

July 18, 2012

Altierre Corp., a provider of low-power wireless technology that enables dynamic pricing, promotion and product information in brick-and-mortar stores, has…