Video game retailers merge to dominate Canadian market

March 15, 2012

Play N Trade, the world's largest video game retail franchisor, is expanding in Canada through a merger with Canadian-based Dimensions Games Corporation.

Why timeliness and responsiveness are crucial for retail

The best time for anything is the time that is best for the customer.

GlobalShop 2012: Kiosk recognizes age, gender

Alan Foshay, vice president of business development for Rapid Displays, discusses the company's debut of its new intelligent shopper recognition software…

GlobalShop 2012: DSA|Phototech launches LCD Digital Bundle

Tom Hernandez, the digital media marketing director for DSA|Phototech, chats about the company's new bundled digital signage solutions designed for easy…

Follow-up for success

by Doug Fleener — President and Managing Partner, Dynamic Experiences Group, LLC

A few years ago I presented a seminar to around one hundred retailers. These people run stores whose products have a fairly high price point; they often offer…

Gap's marketing strategy may be a mistake

March 14, 2012

Gap, which successfully marketed to young adults in the 1990s with classic khakis and swing-dancing ads, is hoping that demographic will again buy into its…

Nielsen: Shoppers prefer mobile web over apps

March 14, 2012

Retail websites are more popular than retail apps, according to a recent Nielsen survey, but no matter how consumers prefer to reach their favorite online…

NRF: February retail sales mark 20 months of consecutive growth

March 13, 2012

With a spring in their step, retailers marked 20 consecutive months of sustained year-over-year retail sales growth in February as unseasonably warm…

Moosejaw now offering mobile checkouts

March 13, 2012

Moosejaw, an outdoor gear and apparel retailer, is now equipped to perform customer checkouts from anywhere in its stores. It recently deployed Lin?a-pro from…

Betapond, Intel making shopping more social, mobile

March 13, 2012

Betapond, a technology company specializing in Facebook mobile marketing solutions, is demonstrating an interactive digital sign powered by Intel Corp. this…

Global POS network negates need for PCI DSS certification

March 13, 2012

Computop's new Global POS Network for international multi-channel payments offering fraud prevention services is now available. The system combines data from…

NBC's Fashion Star puts winning designs in-store the next day

Macy's, H&M and Saks will sell the reality show's best designs.

2012 Retail Customer Experience Top 100

Once again, our team of retail experts sat down to identify the hundreds of trends, technologies, brands, strategies and people that are having an impact on…

Presented by RetailCustomerExperience.com

Nine tips for effective and consistent employee follow-up

by Peggy Carlaw — VP, Impact Learning Systems

Reinforcement is key.

Why you should never ask customers how much they're looking to spend

by Harry Friedman

You go shopping. You're looking for a gift. A salesperson, trying to deter­mine what merchandise to show you, asks, "How much do you want to spend?" You say…

Report: Mobile promotions trump brand loyalty for consumers shopping in grocery, drug stores

March 12, 2012

The "Mobile Shopping Survey Series, Part 2: CPG Shopping Behavior" – the second in a three-part series on smartphone owners' in-store experiences sponsored by…

The dangers of cost-plus pricing

by Dale Furtwengler — President, Furtwengler & Associates, P.C.

In the early years of my consulting work I picked up a client that had been losing money for two consecutive years and was experiencing severe cash flow…

Retail Bracket Madness - cast your vote!

by James Bickers — Editor, Networld Alliance

Which retailer provides the best customer experience? Cast your votes today!

Walgreen may hire more disabled workers

March 9, 2012

Walgreen Co. is piloting a program to hire cognitively and physically disabled employees in its stores across the country, according to a story on…

Two retail software providers combine to increase POS presence

March 9, 2012

Celerant Technology, a provider of retail software, recently acquired CAM Commerce Solutions, a subsidiary of Robertson Piper Software Group (RPSG) and a…