Consumer grocery store survey reveals satisfaction and brand preferences by geography

September 14, 2011

Empathica Inc., a provider of Customer Experience Management (CEM) solutions to some of the world's most respected brands, announced that its Consumer Insights…

PayPal demos its offline strategy

by James Wester

PayPal gives merchants a sneak peak at how it plans to take on the offline world.

My first book report: Restoration Hardware Fall 2011 Source Book

by Mark Murray — Director, The Store Channel

Weighing in at 3 lbs. with 616 colorful pages, the Restoration Hardware, Fall 2011 Source Book is the topic of my first posting for Retail Customer Experience.

The income gap: The growing chasm between server and served

by Doug Stephens — President, Retail Prophet Consulting

Review any retail sales training program written in the past 50 years and you'll likely encounter multiple references to the word "rapport." Rapport, or the…

Beyond a loyalty program: Using loyalty data to create a unified strategy

Retailers launch loyalty programs with the best of intentions, but why do so many fail to deliver on expectations?

Top 100: 3. Apple stores

Apple stores continue to grow in popularity, moving up from No. 7 on last year's Top 100 Retail Movers & Shaker's list.

Major technology initiative unveiled by Macy's

September 13, 2011

Macy's Inc. has outlined a series of technology-related innovations being launched or piloted in its stores and online sites as part of the company's…

New online shopper study shows the value of Facebook, Twitter, Google

Fewer shoppers come from Twitter than anywhere else, but they spend more per order than anyone.

NRF: August retail sales remain flat as spending stalls

September 13, 2011

August retail sales showed strong year-over-year growth but modest month-to-month gains, signaling a slight resistance from consumers who may be exhibiting…

Alien, MyDealerLot offer RFID vehicle-tracking solution for auto dealers

September 13, 2011

Alien Technology, a supplier of radio frequency identification (RFID) ultra-high frequency (UHF) products and services, and MyDealerLot, provider of Automated…

Miami Dolphins relaunches its online fan shop

September 13, 2011

Centerplate, a hospitality partner to North America's premier sports and entertainment venues, has partnered with Dreams Inc., a technology driven…

Subway named an initial Openbucks' gift card payment partner

September 13, 2011

Openbucks launched its Gift Card Payment Network at TechCrunch Disrupt, a technology-focused conference taking place this week in San Francisco.

Walls + Forms unveils CornerForms modular room system

September 13, 2011

Walls + Forms Inc., a provider of wall systems, displays and signage, announced its new CornerForms two-part fastening system, which it says makes it simpler…

Detroit Tigers Store at Comerica Park, Opening Day 2011

Delaware North Companies opened a new 6,000 square foot store Detroit Tigers Store at Comerica Park on Opening Day 2011. In this video, Comerica Park's Retail…

Retail Customer Service 101: Phone etiquette

by Peggy Carlaw — VP, Impact Learning Systems

Considered common sense and unnecessary by many, telephone etiquette training is back in vogue. As many companies struggle to ride the fierce waves of…

Retail experts share their big idea in one minute

by Mike Wittenstein — Customer Experience and Service Designer, Storyminers

At the 2011 Retail Customer Experience Executive Summit held in Minneapolis on August 8-10, 2011, I worked with some of the world’s best customer experience…

Detroit Tigers Store at Comerica Park, Opening Day 2011

Delaware North Companies opened a new 6,000 square foot store Detroit Tigers Store at Comerica Park on Opening Day 2011.

Top 100: 4. Online reputation management

The business of reputation management has undergone big changes in recent times and, once again, social media is at the heart of it. (See why social media is…

Bill's Superette sees operational improvements with solutions from LOC Software

September 12, 2011

Bill's Superette, an eight-store grocery/fuel chain operating in the Twin Cities, has announced the launch of store management solutions from LOC Software. The…

Infogain service enables low-risk transition to cloud-based customer support

September 12, 2011

Infogain Corporation has announced the newest addition to its line of services, Transformational Customer Support service. The new service creates a…