J.C. Penney taps top Apple retail executive as new CEO

June 13, 2011

According to the New York Times, J.C. Penney Co. today announced that its chief executive, Myron E. Ullman III, will be replaced by Ron Johnson, the top retail…

InfoComm11: 1 bat, 2 mergers and a digital signage overview

This is just a taste of some of the digital signage-centric news coming out of this year's InfoComm A/V trade show.

Starbucks (finally!) releases an Android mobile payment app

Starbucks releases official mobile payment app for the Android

Top 100: 37. Whole Foods

After weathering boycott calls in the wake of his August 2009 Wall Street Journal editorial opposing healthcare reform, Whole Foods Market CEO John Mackey went…

Consumers expected to spend a little more this Father's Day

June 12, 2011

According to The Street, market research firm IBISWorld reported that Father's Day was a $10 billion holiday last year, and is forecasted to increase by 4.…

Roku expands retail presence

June 12, 2011

Following the company’s announcement in March that it entered into the retail segment, Roku Inc., an Internet TV platform, today announced that the Roku XD…

FurstPerson launches Web-based retail-hiring solution

June 12, 2011

FurstPerson Inc., a provider of on-demand, pre-employment assessments and talent management solutions for customer contact organizations, today introduced an…

Walmart MoneyCenter kiosks should have retailers, banks shaking in their boots

June 12, 2011

According to Bank Investment Consultant.com, Wal-Mart Stores Inc. recently announced that it will be rolling out automated kiosk-based versions of its…

TIO turning smartphones into pocket kiosks

by James Wester — Editor 1, Mobile Payments Today

The bill payment company is looking to turn smartphones into pocket-sized kiosks.

Countering the 'Groupon Effect' and linking tactics to strategy with mobile marketing

How should retailers use mobile marketing to establish brand loyalty?

Top 100: 38. Culture management

Although the concept of culture management remains an abstraction for many, it does have a real and profound impact on corporate success and profitability.

Top 100: 39. High-tech dressing rooms

High-end fashion shops have come to realize that dressing rooms are powerful places where purchasing decisions are made or broken based on a customer's…

Fashion retailer Donna Karan chooses QuickAssortment to create options for client preferences

June 9, 2011

The Donna Karan Company, the international fashion retailer, is implementing a new merchandise, store and assortment planning software solution.

New study finds retail stores slowly becoming more technologically savvy in-store

June 9, 2011

RSR Research's latest report, "The 21st Century Store: The Search for Relevance" finds that as stores fight to become more than just a showroom for online…

Southern Imperial Scan Hooks maximize product space

June 9, 2011

Southern Imperial’s new Scan Hooks for Gondola Uprights allow retailers to utilize unused space to maximize product placement.  The Scan Hooks provide the…

Groupons in Plastic Instead of Paper? Not so Fishy

by Lisa Biank Fasig — Director, JZMcBride and Associates

How much does it cost to be rude?

by Mike Wittenstein — Customer Experience and Service Designer, Storyminers

Consumer Reports July 2011 edition tells us that "Sixty-four percent of respondents said that during the previous 12 months they had left a store because…

Saks Fifth Avenue to accelerate customer-centric transformation

June 8, 2011

Luxury retailer Saks Fifth Avenue has appointed 5one, a global retail consultancy, to assist in the on-going transformation of Saks to a more customer-centric…

NRF says swipe fee vote is a 'victory for American consumers'

June 8, 2011

Matthew Shay, president and CEO of the National Retail Federation, has issued the following statement upon Senate rejection of the Tester-Corker amendment to…

Google video unveils consumer smartphone usage trends

Survey-based data reveals how smartphones have changed the ways consumers search and shop.