Retail Anywhere integrates solutions with social cross-channel platform

October 31, 2011

Retail Anywhere, a provider of point of sale and retail management systems for midsize retailers, today announced a new integration of its retail software…

Juniper Research predicts $43B mobile coupon market by 2016

October 31, 2011

U.K. analyst firm Juniper Research has a released a new report that forecasts that the total redemption value of mobile coupons worldwide will be more than $4…

Zediva taking a court-mandated intermission

October 31, 2011

Zediva, an Internet movie-rental company, must pay the Motion Picture Association of America $1.8 million for violating copyright laws. California's U.S.

VeriFone buys mobile retail solutions company Global Bay

October 31, 2011

Point of sale provider VeriFone Systems Inc. announced it has acquired Global Bay Mobile Technologies. The announcement said Global Bay, a provider of mobile…

Some stats about Halloween

by Jim Joseph — President, Lippe Taylor

As we prepare for the what some consider to be the 4th biggest holiday in America (after "December", Thanksgiving, and 4th of July), I thought I'd share some…

Guided customer service: Open and closed questions

by Peggy Carlaw — VP, Impact Learning Systems

Why are some customer service experiences better than others? Most often it's because the customer service representative confidently guides you through the…

Are you getting your additional 13 percent?

by Doug Fleener — President and Managing Partner, Dynamic Experiences Group, LLC

The 2011 American Express Global Customer Service Barometer finds that 70% of American consumers are willing to spend an average of 13% more with companies…

Social media savviness is a must for retailers

October 30, 2011

A story published today in USA Today discussed just how much social media shapes consumer behavior.

Apple to provide self-checkout via app

October 30, 2011

Apple is launching an update to its retail store iOS app to allow consumers to use self-checkout to buy accessories and other shelf-stocked items at the…

Retailers getting thrifty

October 30, 2011

Retailers are changing their branding strategies, putting more emphasis on inexpensive products to reach budget-minded shoppers, according to a story in the…

Provisio launches software to protect Android Tablet PCs

October 30, 2011

Provisio, a software engineering company, has released SiteKiosk 8 BETA and SiteKiosk Android 1 BETA for Android 3.0.

Study: Self-checkout is mainstream

October 30, 2011

The global market for self-checkout has continued to thrive despite a difficult retail environment, according to new research conducted by by London-based…

My "Generous Brand" travelogue: Anaheim, London, Starbucks

by Mark Murray — Director, The Store Channel

As we watch the political football of healthcare being thrown at any potential voting block, the California based CareMore has marched through the goal line of…

RECOMMERCE doesn't dilute sales, it increases customer understanding

by Mike Wittenstein — Customer Experience and Service Designer, Storyminers

Trendwatching.com recently released its September Trend Briefing entitled Retail Renaissance. In it, they describe RECOMMERCE as a new retail standard. By…

Survey: Online and mobile sales will make this a positive holiday season for retail

October 27, 2011

The sluggish economy and rising household expenses are casting a chill over consumer confidence, but not enough to bring back the ghost of recessions past…

Maritz Research releases customer experience measurement benchmarking tool

October 27, 2011

Maritz Research has announced it is launching CEBenchmarks, a new customer experience measurement (CEM) benchmarking tool. According to the company, the tool…

Michigan retailers expect good holiday sales

October 27, 2011

Nearly nine of 10 Michigan retailers expect a holiday season as good as or better than last year, with more than one in three projecting their sales will rise…

5 Things: Five tips to get the most out of interactive digital signage in retail

An expert from tech titan HP offers his "5 Things" for interactive retail digital signage.

Chadwick Martin Bailey unveils new customer experience management software

October 26, 2011

Chadwick Martin Bailey (CMB), a Boston-based custom market research firm, has announced the launch of Pinpoint Suite, a customizable collection of web-based…

Gap to shutter 21 percent of its stores

October 26, 2011

The following is an excerpt from a recent conversation on RetailWire, reproduced here with kind permission.