South Carolina vehicle services kiosks heading to supermarkets

November 7, 2023

South Carolina motorists will be able to renew vehicle registrations and perform other functions at self-serve kiosks inside grocery stores, according to a…

Transforming trust: Rethinking retailer-consumer relationships

Trust is not just an intangible concept but rather carries genuine value for retailers.

Most consumers tap smartphone in product research

November 7, 2023

A hefty number of consumers, 87%, are using their smartphone to research a product while in-store at least some of the time, and 66% of shopper migrate from…

Young consumers hitting TikTok for holiday shopping

November 6, 2023

More than a third of consumers, 36%, plan to use TikTok for holiday shopping this year.

Consumers back in the spirit of spending

November 6, 2023

Shopping trends are returning to pre-pandemic norms as holiday spend is projected to surpass pre-pandeic levels for the first time, according to Deloitte's…

AI in retail to hit $52B by 2030

November 6, 2023

Artificial intelligence in the retail market, estimated to be worth $6.59 billion in 2022, is on track to hit $52.45 billion by 2030 with a annual growth rate…

C-store tech transformation: Do's, don'ts, tips, strategies

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

The convenience store sector is in a major transformation mode and challenged with meeting customer expectations, deploying smart tech while growing the bottom…

Norway discount chain taps SymphonyAI for greater agility, scalability

November 3, 2023

Rema 1000, a discount grocery chain in Norway, has deployed the SymphonyAI cloud architecture to gain greater scalability, streamline store operations, improve…

Ulta Beauty piloting smart vending machines in 10 U.S. stores

November 3, 2023

Ulta Beauty is testing smart vending machines within 10 stores across the U.S. via a partnership with SOS.

Growing customer loyalty in an omnichannel world

by Sarah West — Vice President, Head of Carat Strategy, Fiserv

By integrating commerce experiences within their own digital ecosystem, retailers can simplify how customers earn, shop, and save while engaging customers in…

Phantom inventory haunting retailers

November 3, 2023

As a third of U.S. shoppers experience an out-of-stock experience retailers are being haunted by phantom inventory.

12 Guided Selling Examples for Ecommerce (With Results)

Enhancing customer experiences has become a top priority for businesses‼️ Customers now seek personalized interactions, proactive service, and sales…

Retail Employees With DailyPay Pay Fewer Late Fees, Use Payday Loans Less, and Incur Less Credit Card Debt According to New Study From Arizent/Employee Benefits News

Target launches pre-Black Friday deals

November 2, 2023

Target is running four weeks of pre-Black Friday deals that kicked off Oct. 29 and run through Thanksgiving weekend.

Overstock.com changing corp name to Beyond Inc.

November 2, 2023

Overstock.com, which bought Bed Bath & Beyond in late June and rebranded as Bed Bath & Beyond, is now changing its corporate name to Beyond, Inc.

Retail shrink, demand forecasting top retailer challenges

November 2, 2023

Eight in 10 retailers agree minimizing fraud and retail shrink is a significant challenge as is the ability to forecast demand.

Gift cards high on holiday shopping list this year

November 1, 2023

Gift cards are high on shoppers' holiday list as consumers plan to spend 43% of their holiday budget on gift cards.

Fed proposes decreasing debit card swipe fees

November 1, 2023

The Federal Reserve is throwing its support behind lowering the swipe fees bank charge retailers for debit card transactions.

Consumers rank ease of use tops in digital experiences

November 1, 2023

When it comes to the digital experience 81% of consumer rank ease of use as most important and 63% are most concerned about identity theft.

Why retailers need to focus on the Gen Z shopping experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Eighty-eight percent of Gen Zers globally think AI can improve online shopping. The shopping demographic holds $143 billion in purchase power so delivering…