Grocer Waitrose gathering real-time customer feedback

March 30, 2010

United Kingdom-based Retail Week reports that grocer Waitrose is deploying a real-time customer feedback system from Fizzback. The system will allow shoppers…

Molton Brown selects ATG to power cross-channel luxury experience

March 30, 2010

ATG, provider of commerce solutions, has announced that luxury retailer Molton Brown will deploy ATG Commerce to increase online sales and create an integrated…

Sears, Meijer test drive-through shops

March 30, 2010

It's an ultra-convenient concept that works for quick-service restaurants and oil change parlors, so why not retail? The Chicago Tribune reports that retailers…

Malls filling empty space with entertainment options

March 30, 2010

A report from Oregon Live suggests that malls can make excellent use of their vacant space by putting in entertainment destinations, the kind of attractions…

New study reveals impact of Facebook on retail

March 30, 2010

Retailers who are actively involved in marketing their products and services using Facebook may have a distinct advantage over their competitors, according to…

42. Big-name designers partnering with retail

By joining forces with the likes of Michael Graves, Mossimo Giannulli and Isaac Mizrahi, Target has brought products by big-name designers to the masses at…

Cisco, RSR retail observations for 2010

What did retail winners do in 2009 -- and what will they continue to do to stay ahead in 2010? Brian Kilcourse, Managing Partner, RSR Research, shares his…

Report: 'We are seeing a multichannel revolution'

Nearly one-third of consumers use three or more channels to browse, research and purchase products.

Overcoming the sameness of retail

These four practical tips can help retailers rediscover their brands, and stand out from the competition.

43. Digital signage

Digital signage has the potential to transform the customer experience by providing helpful, relevant information at the critical point of decision, or by…

The Art of Saying "No"

by Dale Furtwengler — President, Furtwengler & Associates, P.C.

Whose Brand Is It Anyway? How To Stifle A Business: Us Versus Them

by Bob Phibbs — CEO, The Retail Doctor

One of my first clients was a Best Western hotel nearly twenty years ago and I’m going to share with you about them to illustrate a common challenge to…

NCR's Mike Webster on reaching consumers in 2010

The senior vice president and general manager for the tech giant's retail and hospitality division discusses the changing nature of American consumers, and…

Walgreens getting a customer-driven makeover

March 28, 2010

The Chicago Tribune reports that Walgreens stores are about to get a customer-centric makeover.The new design is scheduled to hit 2,500 to 3,000 stores this…

Report: DVD kiosks second only to theaters

March 28, 2010

A new study released by Market Force Information Inc. indicates that most movie watchers still prefer seeing films in the theater, with DVD-rental kiosks next…

Consumer survey on live help to be unveiled during webinar

March 28, 2010

The results of a survey of 3,000 consumers and their feelings about live help on retail Web sites will be released this Thursday during the webinar, "Online…

Callison design wins America's Coolest Store contest

March 25, 2010

Upscale jewelry store London Jewelers was awarded first place in INSTORE Magazine’s annual “America’s Coolest Store” contest. The award honors design…

Rose Displays introduces track system for ceiling-hung signage

March 25, 2010

Rose Displays Ltd. has announced the availability of its EasyGlide Track System for displaying graphics hung from the ceiling. Consisting of moveable Gliders…

Treepodia tool tracks the effectiveness of product videos

March 25, 2010

Treepodia has announced the launch of its Control Group Measurement Tool, a new enhancement to the Treepodia Smart Video Platform that accurately measures the…

44. Self-checkout

Not all that many years ago, many shoppers hesitated to use self-checkouts because they were unfamiliar. But as more people have tried them — some surveys…