Ask the Experts: What are the fundamental customer service mistakes retailers are making today?

April 12, 2009

Today's expert is Shep Hyken, author of "The Cult of the Customer." We asked him to talk about some of the fundamental mistakes he's seeing at the front line…

Optimus concept store by Displax

The new Optimus Concept Store, located at Casa da Música, in Oporto, Portugal, is creating an enormous buzz around its visitors with the interactive…

New app lets shoppers access in-store coupons on an iPhone, iPod Touch

April 9, 2009

FT. COLLINS, Colo. — Approved by Apple, the new Coupon Sherpa application is available at the iPhone App Store. Finish Line, Zales Jewelers, Coldwater Creek…

Predictix launches SaaS suite for consumer-centric merchandising

April 9, 2009

ATLANTA — Predictix announced the official launch of its consumer-centric merchandising solution suite. The Predictix suite is delivered in a…

New research initiative to measure qualitative effectiveness of in-store marketing

7-Eleven, Ahold, Frito-Lay North America, Pepsi-Cola North America Beverages, Walgreens are among the research participants.

New digital signage network aimed at Hispanic shoppers

April 8, 2009

ORANGE, Calf. — Captive Media Marketing, a Scala partner, has developed CMM.LATV, a retail TV network catering to Hispanic shoppers. It allows manufacturers…

POPAI Display of the Year awards announced

April 8, 2009

LAS VEGAS — Displays for the brands Dr. Scholl's, Yellow Tail, the movie "Space Chimps" and retailer Best Buy received POPAI's coveted Display of The Year…

Checkpoint introduces source-to-store merchandise visibility solution

April 7, 2009

THOROFARE, N.J. — Checkpoint Systems Inc., a supplier of shrink management solutions, has announced the release of its Merchandise Visibility Solution, which…

POPAI announces digital signage award winners

April 7, 2009

LAS VEGAS — POPAI, The Global Association for Marketing at Retail, has announced the winners of its 2009 Digital Signage Awards.

Giant Food debuting c-store concept

April 7, 2009

Progressive Grocer: Giant Food Stores LLC plans to open its first convenience store, Giant To Go, on April 15 in Lancaster, Pa. The 4,422-square-foot store…

Samsung interactive vending machine for Coca-Cola

For the Beijing Olympics, Samsung deployed 20 interactive vending machines featuring Samsung 46-inch touchscreen. The networked units send customer's selection…

St. Pancras passenger information points

These interactive kiosks were part of the London station's remodeling in 2007. They were designed by AMX Inspired Signage and feature wayfinding and other…

SCREEN MEDIA EXPO: Wututu's PersonCounter measurement system

Spanish company Wututu showed its PersonCounter audience measurement system for digital signage at Screen Media Expo in April. Also shown is the back end of…

Maritz, Welcome Real-Time announce POS-based marketing and loyalty program

April 6, 2009

ST. LOUIS — Maritz and Welcome Real-Time have announced a partnership to launch a new loyalty solution in the United States and Canada. The offering, Maritz…

Brown Shoe adds Trusonic music service

April 6, 2009

LA JOLLA, Calif. — Fluid Music Canada's Trusonic Inc., a provider of Internet-delivered music and messaging services for retailers, announced that Brown Shoe…

BREAKING: Blockbuster may be on its deathbed

by James Bickers — Editor, Networld Alliance

April 6, 2009

The largest chain of movie and video game rental stores in the world appears to be teetering on the brink of collapse, according to a new filing with the SEC.

What green can mean for a retailer's image

Properly leveraged, green initiatives can make customers feel better about shopping at certain stores.

Ask the Experts: What are some inexpensive ways to create a 'Wow!' experience?

April 6, 2009

Today's expert is Shep Hyken, author of "The Cult of the Customer." We asked him to tell us some inexpensive ways that retailers can use their customer service…

ROI and Optimizing Your Network

Learn about the numerous ways to calculate the ROI for your digital signage network, as well as how to optimize the network to achieve ROI.

Shoppers like trying new products, but only if the price is right

April 5, 2009

Progressive Grocer: Supermarket shoppers are creatures of habit, but one of those habits is a predilection for trying new things. That mixed message emerges…