News & Media
Bolt teams with Casper Sleep for one-click checkout
March 14, 2023
Casper Sleep Inc. is launching the one-click checkout experience technology from Bolt in a quest to provide customers with a more seamless checkout experience.
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Pet Supplies Plus expands with Loyal Companion Pet stores strategy
March 14, 2023
Pet Supplies Plus has acquired 20 Loyal Companion Pet Stores from its parent company in its quest to boost its presence in the northeastern U.S.
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Home Depot debuts virtual kids workshops on Roblox
March 13, 2023
The Home Depot has launched a Virtual Kids Workshop experience on Roblox's Redcliff City.
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Istanbul airport ranks as tops in global mega-airport customer experience
March 13, 2023
The Istanbul Airport has been deemed the best in customer experience when it comes to ranking the world's best airport CX.
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Consumer appetite for luxury still going strong
March 13, 2023
Consumers plan to keep spending on luxury in the next three months, with 62% expecting to spend the same or more compared to the last three months.
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Des Moines citizens group calls on Hy-Vee to add cashiers
March 10, 2023
A group of citizens has formed to monitor checkout performance at the Hy-Vee supermarket on Fleur Drive in Des Moines, according to an axios.com report.
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Buff City Soap names experienced franchisee as CEO
March 9, 2023
Plant-based home and personal care brand Buff City Soap has named Dorvin Lively as CEO.
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Retail sales in-store, online up in February
March 9, 2023
Retail sales in the U.S. in February were up 6.9% compared to a year ago, according to a Mastercard SpendingPulse report that measures in-store and online…
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Top CX mistakes brands need to remedy now
by Yaron Morgenstern — CEO, Gassbox
The customer experience is more important than ever so brands must keep these problem areas top of mind.
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Police find skimming devices on 7-Eleven ATMs
March 8, 2023
Police in Montgomery County, Pennsylvania, recently discovered ATMs with skimming devices installed at two 7-Elevens, one in Norristown and the other in…
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Uberall unveils digital revenue assistant with ChatGPT
March 7, 2023
In an effort to help location-based businesses unlock revenue opportunities, Uberall, a digital marketing platform, is integrating artificial intelligence and…
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Office Depot launches platform to fuel customer passions
March 7, 2023
Office Depot wants its customers to reach their respective goals and aims to fuel their passions with the launch of a brand platform called Imagine Success.
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Dick’s Sporting Goods Q4 sales are a hit out of the park
March 7, 2023
Dick's Sporting Goods same-store sales spiked 5.3% as the sporting goods retailer beat analysts' projections regarding its Q4 earnings and revenue which…
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Home Depot SVP on building a seamless shopping experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Angie Brown, SVP of technology at The Home Depot, shares the retailer's view of technology and how it's aiming to create and deliver an interconnected…
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A look at retailer CX investments, improvements coming in 2023
by George Trantas — Senior Director, Global Marketplaces, Avalara
Changing consumer preferences and uncertain economic conditions are putting retailers on their heels, forging new challenges to meet consumer expectations.
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More consumers will celebrate St. Patrick’s Day this year
March 6, 2023
More consumers are planning to celebrate St. Patrick's Day this year, with 44% making plans compared to just 30% celebrating in 2022.
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Amazon shuttering 8 Amazon Go locations
March 6, 2023
Amazon is shuttering eight Amazon Go stores as part of a store portfolio assessment effort.
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Law would mandate security at grocers, convenience stores
March 6, 2023
Illinois retailers and businesses would be required to hire and maintain security within stores if a proposed bill is passed by lawmakers.
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Neiman Marcus layoffs include customer service reps
March 3, 2023
Neiman Marcus' recent layoffs included staff called service ambassadors that handle returns and the move isn't sitting well with remaining workers, according…
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Bealls taps Tianne Doyle as president
March 3, 2023
Tianne Doyle has been named president of Bealls Inc., a retailer operating 670 stores across 23 states.
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