US shoppers lead in-store shopping

October 26, 2022

Along with expectations around self-service, digital payment and interactive experiences, research shows that U.S. shoppers lead the world in returning to…

VikingCloud attains PCI forensic investigation certification

October 25, 2022

VikingCloud has been certified for PCI Forensic Investigation, for North America, by the Payment Card Industry Security Standards Council as well as major…

Providing a frictionless customer service with mobile POS

by Jonathan Mauerer — VP Operations, Teamwork Commerce

Retailers need to separate themselves from competitors at every single touch point when it comes to customer service, from initial engagement right through to…

Jewelry brand debuts AR, VR immersive experience

October 25, 2022

Tanishq, a leading Indian jewelry brand, has partnered with Inventech, a Laqshya Media Group company, to roll out an experiential holiday marketing campaign…

Toys R Us launches digital online flagship stores in UK

October 25, 2022

The Toys R Us and Babies R Us brands are back to selling merchandise in the U.K. after launching a digital flagship website.

Holidays shoppers starting early, economy big concern

October 24, 2022

More than half of consumers, 66%, are more concerned about the economy this holiday season compared to last year, and 58% intend to start shopping before…

Retail tech not meeting shopper expectations

October 24, 2022

Consumers want self-checkout, store mapping and mobile apps, but not every retailer is delivering on consumer expectations.

Amazon One tech expands within Seattle arena

October 24, 2022

The Climate Pledge Arena in Seattle, Washington now has the Amazon One palm payment service in place within three concession areas.

Live streaming sales strategy catching retailers, brands attention

October 21, 2022

Live streaming shopping, which is a big retail sales approach in China, is starting to take root among U.S. brands and retailers as not just a way to spur…

How the smart store is blurring retail distinctions

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Cashierless and contactless unattended retail technology has fostered retail formats such as 'smart stores,' blurring distinctions between traditional venues…

Amazon’s 2nd Prime event revenue fails to best 1st event

October 21, 2022

Amazon's Prime Early Access Sale earlier this month, three months after its annual Prime Day sales event, failed to score big in terms of sales, according to…

Retail holiday shopping window wider than ever

October 20, 2022

The holiday shopping window is getting bigger this year as consumers are already shopping for gifts and spending more time browsing and conducting price…

Optimizing retail customer experience and remaining competitive

by Brad Hawkins — SVP Products & Solutions, ServicePower

The retail industry thrives on positive customer interactions and feedback, so when reviewing how organizations can remain competitive it's vital to develop…

Economy, finances top concerns for holiday shoppers

October 20, 2022

Nearly a third, 29%, of U.S. consumers are considering spending less this holiday season due to concerns about inflation and personal finances.

TikTok mulling warehouses, broadening retail sales footprint

October 19, 2022

Social media platform TikTok, which has about 80 million U.S. users and sells products from TikTok creators and merchants, is looking to expand its warehouse…

100M items sold during Amazon Prime Early Access Sale

October 19, 2022

Amazon Prime members bought more than 100 million items from Amazon's third-party sellers and more than 8 million toys in the U.S. during the omnichannel…

PwC leader: Why retailers must balance digital-driven experiences with human-led interaction

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

The PwC 2022 Customer Loyalty survey reveals just one poor interaction can prompt a customer to shop elsewhere.

Consumer spend up this Halloween

October 19, 2022

A good majority of consumers, 87%, will be spending when it comes to Halloween this year, and inflation isn't hampering consumer shopping given spend is…

CX strategies to adapt to consumer changes in an economic downturn

One of the most important things retailers can do in times of economic downturn is to avoid a knee-jerk reaction that will cause customers to lose trust and…

Aramark debuting self-order, self-checkout at 7 sports arenas

October 18, 2022

Aramark Sports + Entertainment, the foodservice provider at seven National Hockey League and National Basketball Association arenas, will introduce self-order…