Chevron deploys checkout-free shopping in California

November 3, 2022

Chevron U.S.A. Inc. has introduced checkout-free shopping at its ExtraMile store at 18060 San Ramon Blvd. in San Ramon, California in partnership with…

The psychology of trust and voice calling: Why retailers are taking notice

by Jim Tyrrell — Vice President of Enterprise Product Management, TNS

Retailers are recognizing the need to work with other stakeholders to carve a path forward to restore consumer trust in voice calling and ultimately their…

Consumers embracing self service

November 2, 2022

Shoppers are returning to shop in stores and are embracing self service, according to Zebra Technologies Corp.'s 15th Annual Global Shopper Study.

Consumers willing to pay item return cost for convenience factor

November 1, 2022

A good number, 25%, of consumers are willing to pay for a product return in exchange for convenience.

Marriott Marquis debuts digital signage makeover

November 1, 2022

Host Hotels & Resorts, the owners of the Marriott Marquis in Times Square, New York City, has partnered with LG Fulfillment (powered by MDM Commercial) for…

Amazon advertising expands options for grocery, CPG with omnichannel metrics

November 1, 2022

Amazon's growing advertising wing has added a focus on grocery and consumer packaged brands, announcing a variety of expanded options for programmatic…

Putting AR, VR to work in the retail chain

by David Chen

Anything that can make goods faster to obtain, less expensive to buy, easier to find, or better suited to the purchaser will find its way to the front of the…

How Millennials and Gen Z Are Changing the Future of Customer Service

Customer loyalty is changing: Brands need to keep up with and exceed customer expectations more than ever, especially for younger generations. The main…

Kroger, Albertsons merger will have customer repercussions, claim experts

October 31, 2022

Higher prices, the loss of private brand product options and more food deserts will impact customers if the proposed $24.6 billion dollar merger of Kroger and…

Target, Kohl’s, Best Buy not open on Thanksgiving Day

October 28, 2022

Target is the latest retailer to decide not to open stores on Thanksgiving Day.

Redefining customer experience in retail

by Michael Scharff

Achieving consistently good CX requires a clear understanding of how consumers are influenced and how they prefer to engage with brands and retailers.

Bed Bath & Beyond names interim chief to permanent role

October 28, 2022

Sue Gove, who has been serving as interim CEO for Bed Bath & Beyond, has been given the role officially.

Amazon taps Venmo as payment option

October 27, 2022

Amazon is now allowing customers to use Venmo as a payment option via its e-commerce site and app.

Target, Apple expand product collaboration

October 27, 2022

Target is expanding its product collaboration with Apple in more than tripling Apple's products and accessories at its stores. Apple products can now be found…

Making it 'rein' this holiday season with data-driven personalization

by Julio Lopez — Senior Director of Strategy, Retail Practice Lead, Movable Ink

Here are some strategies retailers can leverage to ensure a successful holiday season that don’t rely on slashing prices and promotions.

Amazon beating Walmart online on several fronts

October 27, 2022

Amazon is maintaining dominance in e-commerce versus Walmart with 75% of consumers buying from Amazon compared to 43% shopping on Walmart's online store site.

Circle K teams with cannabis vendor for store sales

October 26, 2022

Convenience retailer Circle K is teaming up with marijuana company Green Thumb Industries to sell cannabis at Circle K stores in Florida in 2023.

Qatar mall embraces LED digital signage

October 26, 2022

Place Vendome Mall, in Doha, Qatar, has partnered with Daktronics and Elan Group to install 16 LED displays, according to a press release.

5 shopper experience essentials for Black Friday

by Peter Messana — CEO, Searchspring

Here is a checklist of five shopper experience essentials retailers need to win Black Friday.

Inflation impacting modest income consumers, in-store shopping regains top status

October 26, 2022

Overall holiday budgets will remain the same as in 2021 but inflation will have a deeper impact on how consumers with modest incomes shop this holiday season…