How retailers can beat the post-holiday sales slump

by Susan Jeffers — CEO, XY Retail

To beat the post-holiday sales slump, retailers can follow several strategies.

Fashion brand taps Forter for better efficiency, payment processing

February 7, 2023

ChicMe, a Geeko Tech fashion brand in North America and Europe, is deploying Forter's Trust Platform for digital commerce in a quest to improve payment…

Chatbot gets failing grade in CX survey

February 7, 2023

Many companies are failing to deliver a positive chatbot customer experience and more than half of customers view a positive or negative chatbot experience as…

Consumers just want efficient digital experience

February 6, 2023

A good number of U.S. consumers, 40%, push brand loyalty to the side and aren't too focused on where they buy online as long as the experience is a good…

Excess stock a challenge for half of U.S. retailers

February 6, 2023

Half of U.S. retailers are grappling with excess stock just as the brands are dealing with the annual wave of product returns, with 27% writing off excess…

Giant Eagle teams with Plantensive on boosting product management

February 3, 2023

Food retailer and distributor Giant Eagle is deploying advanced category management technology from Plantensive in order to better respond to consumers…

Retailers focusing on customer experiences, not new tech

February 3, 2023

Due to economic challenges retailers are adjusting priorities and focusing on retaining customers, boosting the customer experience and putting off new tech…

Athlete’s Foot expands marketing team

February 2, 2023

The Athlete's Foot has expanded its marketing team and promoted two leaders in what it calls "key" personnel moves.

Automated tech, revenue top of mind for retailers

February 2, 2023

Just over one third of U.S. retailers, 33%, are building entirely separate market approaches to appeal to Gen Z consumers and 77% plan to expand the number of…

Guitar retailer moves to cloud for omnichannel strategy

February 1, 2023

Guitar Center Inc., which sells musical instruments in the U.S., is redeploying its data centers to Oracle Corp.'s cloud platform for better support of its…

Pool services brand deploys tech to connect online, in-store experiences

February 1, 2023

Poolwerz, a leading franchise pool service brand, is driving a digital transformation strategy with the deployment of Spryker, an enterprise marketplace…

Shopping wait time impacting retailer revenue

February 1, 2023

The cost of a shopper waiting in line at a physical store is having a negative impact on company revenues, according to 92% of retailers polled in a research…

Consumer behavior requires balancing act for retailers

January 31, 2023

Consumer behavior, which includes hopping between online and in-store shopping seeking the best value and experience, is going to require a new channel…

How smartphones can shape the retail buying experience

Adopting a mobile-first approach to personalize the retail experience can build a community of customers who are better informed, more engaged and – most…

Bank Customer Experience Summit to join forces with ICX Summit in 2023

by Bradley Cooper — Editor, Connect Media

2023 will be a big year for the Bank Customer Experience Summit, which gathers bankers, self-service vendors and fintechs to network and discuss banking…

New Zealand airport expanding self-serve check-in kiosks

January 31, 2023

Queenstown Airport in Queenstown, New Zealand plans to install additional bag drop and kiosk technology to allow passengers to check in faster, according to a…

Lululemon teams with Nedap Retail to boost omni-guest experience

January 31, 2023

Athletic apparel retailer lululemon is partnering with Nedap Retail, an RFID solution provider, to boost the omin-guest experience across its 600-plus stores…

American Eagle taps Jumpmind for POS tech

January 30, 2023

American Eagle Outfitters is partnering with Jumpmind Inc. to replace the retailer's American Eagle and Aerie brands' in-store point of sale with Jumpmind's…

Walmart teams with Salesforce on pickup, delivery solutions

January 30, 2023

Walmart Commerce Technologies is teaming up with Salesforce to provide retail customers with more convenient and frictionless pickup and delivery experiences.

C-stores, Bitcoin Depot partner on crypto ATMs

January 30, 2023

Lux Vending, LLC dba Bitcoin Depot Inc., a U.S.-based bitcoin ATM operator, has signed agreements with convenience store brands with locations spanning across…