News & Media
Make the season merry with mobile CX
by Jonathan Aniano — SVP Product, CRM Applications, Zendesk
For successful holiday sales, one expert recommends trying the CX trifecta: Messaging, AI and self-service.
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Pittsburgh airport testing autonomous delivery robots
December 2, 2022
Travelers at Pittsburgh International Airport can have smartphone orders delivered to them by autonomous robots, according to a triblive.com report.
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Black Friday sales growth not as high as projected
December 2, 2022
This year's Black Friday U.S. retail sales increased 12% compared to a year ago, falling short of Mastercard's expectation of 15% growth.
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Walmart unveils Sam Walton hologram
December 1, 2022
Walmart has unveiled a holographic recreation of Sam Walton in preparation of its permanent exhibit at the Walmart Museum, according to a press release.
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Why retail leaders should plan a store visit before the holiday season
by Tony Gregg — Chief Executive, Anthony Gregg Partnership
A store visit can provide a boost to staff morale and uncover what works well on the retail store floor.
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Online checkout posing challenges for small retailers
December 1, 2022
Just over half, 52%, of small to medium retailers have experienced checkout issues during surge shopping periods, up from 43% last year.
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Michigan mall debuts baby supply vending machine
December 1, 2022
Parents in need of baby supplies will appreciate a Baby Vend machine at the Rivertown Mall in Grandville, Michigan, according to a wzzm13.com report.
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Dobot debuts robots for retail tasks
November 30, 2022
Dobot, a robot manufacturer, has introduced collaborative robots for retail customers to handle tasks such as making coffee, cocktails, ice cream, noodles…
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Consumers would love to pay with loyalty points
November 30, 2022
A majority of consumers, 80%, would pay with points online or in the store if the option was available.
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Retailers put delivery speed aside to hit specific day delivery
November 30, 2022
Delivery speed is no longer top of mind with retailers as brands are focused on making sure packages arrive on specific dates requested by consumers.
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Nike launches Web3 digital experience
November 29, 2022
Nike has launched .Swoosh, a Web 3-enabled digital platform that will let Nike fans learn, collect and eventually co-create virtual creations such as virtual…
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US mulls more regulations to help disabled use self-service kiosks
November 29, 2022
As self-service expands at a fast pace at retail, many machines do not sufficiently accommodate disabled persons, according to a report in The Wall Street…
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3 tech tips to improve customer experience
by Kosta Popov — CEO, Cappasity
To stay ahead of e-commerce competition, retailers must provide a convenient and engaging shopping experience.
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Gap jumps onto Amazon
November 28, 2022
Gap clothing and accessories are now selling on Amazon for customers in North America.
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Rite Aid teams with Grubhub on nationwide delivery
November 28, 2022
Rite Aid customers will soon have the option to have orders delivered via Grubhub as the two brands are partnering on nationwide delivery.
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Love’s Travel Stops deploys 2nd California Jamba by Blendid
November 28, 2022
Jamba, a global lifestyle brand serving on-the-go freshly blended fruit and vegetable smoothies, bowls and bites, and Blendid, a robotic foodservice solutions…
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What retail hiring managers should ask when hiring for the holidays
by Barry Rosen — CEO, Interaction Associates
One of the most critical elements of retail customer experience is the direct interaction customers have with retail associates. That makes hiring a critical…
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If conversational commerce isn't a priority retailers may be saying goodbye to customers
by Savinay Berry — EVP Product and Engineering, SHIFT Communications
Conversational commerce matters as customers expect to reach retailers when and how they want.
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Ikea launches $10M social fund for workers
November 23, 2022
Ikea is launching a $10 million social fund, as well as offering bigger staff discounts, to support workers dealing with higher living costs.
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Consumers adjusting shopping but spend should be on par with 2021
November 23, 2022
While finances and inflation are top concerns for holiday shoppers, prompting 93% to adjust gift shopping, overall spend on gifts is expected to remain on par…
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