News & Media
5 strategies to optimize digital journeys for BOPIS customers
by Yaron Morgenstern — CEO, Glassbox
Five tips that can guide digital strategy, using BOPIS to boost customer experience, and build long-term customer loyalty.
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Smart checkout rolling out to Circle K, Couche-Tard stores
June 7, 2022
More than 7,000 Circle K and Couche-Tar stores are being outfitted with computer vision-based, self-checkout machines after a successful initial deployment in…
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GameStop Italy taps Opterus to boost communications, task management processes
June 7, 2022
GameStop Italy Inc. has deployed the Opterus Opscenter to improve communications and task management processes between headquarters, store managers and…
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Kohl’s in sale talks with retail holding firm
June 7, 2022
Kohl's Corp. and Franchise Group Inc. are in "advanced" talks regarding an acquisition that may value the retailer at about $8 billion.
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Attendees, sponsors process learning, engagement at ICX Summit
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
The Summit, held at the Hilton Columbus at Easton, gave attendees a chance to see hands-on demonstrations on customer experience technology developed by the…
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Earnings a mixed bag for GameStop
June 6, 2022
While GameStop posted $1.38 billion in net sales for the quarters through April 30, on an adjusted basis it reported a loss of $2.08 a share.
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Amazon consumer chief takes leave
June 6, 2022
Amazon's consumer CEO resigned from his post late last week.
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Walmart stores playing big role as fulfillment centers
June 6, 2022
While Amazon is busy building out warehouse distribution fulfillment centers, Walmart is turning its stores into fulfillment centers as the two mega leading…
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Walmart building 4 next-gen fulfillment centers
June 3, 2022
Walmart will build four "next generation" fulfillment centers over the next three years, with the first opening this summer in Joliet, Illinois.
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Lowe’s, Habitat for Humanity enhance partnership
June 3, 2022
Lowe's and Habitat for Humanity International are renewing their 19-year partnership focus to support home repair and rehab projects undertaken by local…
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Some high-end retailers keeping Covid limits in place
June 3, 2022
While most businesses have eliminated mask rules and other COVID-19 safety requirements, some high-end luxury brands have not and it's not only due to…
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Retail workers are in the driver's seat so that requires hyper-flexible hiring practices
by Aakash Kumar — CEO and Founder, Shiftsmart
It’s a long road ahead for retailers in this tight labor market, but there are actionable strategies to help make it a smoother ride for employers and workers.
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ICXA honors 2022 Elevate Award winners at annual Summit
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
ICXA honors 10 Elevate Award winners at the 2022 Interactive Customer Experience Summit in Columbus, Ohio.
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ICX keynote: Lean on quality employees to innovate, grow
by Kevin Damask — Editor, Digital Signage Today
"Get your house in order." That was Andrew Laudato's opening message at the Interactive Customer Experience Summit Wednesday at the Hilton at Easton hotel in…
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Amazon hiring for 1st Amazon Fresh store in NY
June 1, 2022
Long Island, New York will be the home of the first Amazon Fresh supermarket in New York State.
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Armani debuts 1st virtual store
June 1, 2022
Armani is operating its first virtual store in the U.K. aimed at encouraging consumers to immerse themselves into the brand's beauty portfolio.
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Workwear brand Carhartt opens 37th retail store
June 1, 2022
Carhartt, a workwear clothing retailer, has opened its first branded retail store in Tennessee at 5019 Broadway Place.
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Consumers love chatbots if live person is back-up option
May 31, 2022
A good many U.S. consumers, 80%, are much more willing to use a chatbot if they know they can easily switch to a live customer service rep.
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Delta taps Eric Phillips as 1st digital leader
May 31, 2022
Eric Phillips has been named as Delta Airline's first-ever chief digital officer.
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Amazon, Walmart, CVS Health lead list of top 25 retailers tops in revenue
May 31, 2022
The top 25 retailers, by revenue, won't surprise many in the retail industry.
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